This is a dual role that combines IT helpdesk and Infrastructure functions.
The helpdesk function is to ensure proper computer operation that includes receiving, prioritizing, documenting, and actively resolving end user help requests so that end users can accomplish business tasks. The infrastructure function is to ensure proper maintenance of systems that includes Installing, configuring, maintaining & monitoring all IT infrastructure solutions.
Customer service & communication skills are vital to this role and it is requires to have solid understanding of IT infrastructure domain.

KEY RESPONSIBILITIES
The Infrastructure and Helpdesk Officer will ensure that all below responsibilities are aligned with the IT policies, strategy and directives.

Essential Functions: Infrastructure Maintenance

- Install, configure, maintain & monitor all end-user hardware (PC, printers, barcode, iphone, etc).

- Install, configure, maintain & monitor all end-user software applications (Windows, MS Office, Outlook, etc).

- Monitor all network and server activities (daily, weekly and monthly control reports)

- Log and record all system changes and maintain these records

- Participate in Infrastructure projects with the Infrastructure Project Leader

Essential Functions:



Helpdesk

- Perform as the first point of contact for all end user IT assistance requests.

- Maintain Records for all requests, track until resolution and archive for future reference
using company helpdesk tool
- Escalate IT issues for resolution where appropriate and in accordance with the Helpdesk policy.

- Communicate service outage / disruption notices to users that are affected by the outage.

- Maintain service records for maintenance carried out.

- Required to travel and meet end-user to resolve his/her support request if required

- Resolve all first level IT assistance requests in following areas.

-MS Office (Word, Excel, PowerPoint)
-Outlook,WindowsW10
- OneDrive
- Configuration and maintenance of multifunction Printer (HP, Xerox, etc.) o Remote access tools
- Sharepoint End user troubleshooting
- VideoConferencing
- Laptop & Computer general usage
- Backupmaintenance
- Mobile Devices
- Office 365

Required experience

- 3 to 5 years recent experience in a Helpdesk and /or Systems administration role.

- Industry certifications like MCSE, A+, ITIL and CCNP

- Exposure to IT Infrastructure projects

📌 IT Infrastructure and Helpdesk Administrator-Leading Retail Company (Mumbai)
🏢 Vsquare Consultants
📍 Mumbai