Your main responsibilities will include the following:
- Handle and coordinate quotes and orders according to working procedures and guidelines, and local requirements
- Ensure highest level of quality and response time for quotes and orders
- Ensure quality of spare parts sales documents.
- Actively follow-up the order book.
- Liaise with Sales about the content and terms of the offerings.
- Follow up and communicate parts deliveries information accordingly in a timely manner to customers.
- Follow up with supply chain of parts deliveries according to agreed process
- Maintain and develop knowledge of customer specific solutions and needs.
- Off hour support for spare parts (24 hr service)
- Fulfil responsibilities in the assigned expertise and ensure the transfer of knowledge within the teams.
- Use internal network within the expertise to escalate issues that may arise with in the expertise.
- Build profitable customer relationships in order to provide feedback and valuable information.
- Adhere to the way of working explained during the training period.
- Work towards Company reputation.
As an ideal candidate, you will shine in the role if they have following qualities:
- Education : Any graduate degree
- Work experience : Atleast 3 year in either Supply chain or customer service background.
- Skilled certification in Supply Chain Management is seen as an advantage.
- Skills: SAP/ERP knowledge and Supply Chain understanding will be considered as a plus but it is not a prerequisite.
Other skills:
- Fluency in English is mandatory
- Parts order processes knowledge
- Spare parts material info
- Knowledge Inco-terms understanding
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.