Roles and Responsibilities

- Manage a team of agents to achieve sales targets through effective call center management, BPO management, cross selling, upselling, retention strategies, and renewals.

- Develop and implement retention management plans to reduce attrition rates and improve overall customer satisfaction.

- Collaborate with the marketing team to create targeted campaigns that drive lead generation and conversion.

- Analyze performance metrics such as AHT, Shrinkage, Attrition rate, CSat/DSat scores to identify areas for improvement.

- Ensure compliance with company policies and procedures while maintaining high levels of quality assurance.

Desired Candidate Profile

- 5-8 years of experience in BFSI industry with expertise in Call Center Management,



Cross Selling, Upselling, Renewals & Retention Management.

- Proven track record of achieving sales targets through effective leadership and strategy implementation.

- Solid understanding of BPO operations and ability to manage multiple priorities simultaneously.

- Excellent communication skills with ability to build strong relationships with customers and internal stakeholders.

Kindly share your updated Resume on the below contact number :

Simran Kaur : (phone hidden)

Email-ID : [email protected]

📌 Team Leader (Navi Mumbai)
🏢 ICICI Lombard
📍 Navi Mumbai