Job Description Job Title Executive- Customer Engagement (Agency) Location PUNE GO1 Department Operations Function Operations - Agency Reporting to Manager Band 5

Key Responsibilities:

- Managing office administration assets and upkeep of the same.
- Agents Contracting
- Recent Business Processing
- Banking of Initial Renewal Premium
- Managing Petty cash vendor payments
- Retention of Surrender Requests
- Execution of all Service Requests - Post Policy Issuance
- Reverting on customer queries and complaints
- Maintaining high NPS Scores
- Life and Health Claims processing
- Handling compliance issues.
- Audit Rating

Measure of Success:

Service to Delight- 3Days

Customer Engagement - 70%

Surrender Retention - 68%

NPS-85

100% Banking with 24 hours.

Surrender Requests

Desired qualifications and experience:

- Graduate / Post-Graduate in any discipline.
- 1-2 years experience handling front end customer services
- Knowledge of service quality is required

Knowledge and skills required:

- Must be highly customer centric
- Excellent communication skills
- Good co-ordination skills
- Data management on Excel should be good

📌 Executive - Customer Engagement (Agency) (Mumbai)
🏢 Axis Max Life Insurance
📍 Mumbai