Servicenow Administrator (Mumbai)

Servicenow Administrator (Mumbai)

08 Aug
|
Tata Consultancy Services
|
Mumbai

08 Aug

Tata Consultancy Services

Mumbai

Roles and Responsibilities

- Manage incident lifecycle from detection to closure, ensuring timely resolution and minimal impact on business operations.

- Collaborate with cross-functional teams to identify root causes of incidents and implement preventive measures.

- Develop and maintain accurate records of all incidents, including status updates, resolutions, and follow-up actions.

- Provide technical support to end-users through phone, email, or chat channels for issues related to ServiceNow platform itself.

- Participate in on-call rotation for 24x5 support team.

📌 Servicenow Administrator (Mumbai)
🏢 Tata Consultancy Services
📍 Mumbai

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