- Negotiate with clients and finalize orders based on submitted quotations
- Clearly communicate payment terms and ensure client understanding
- Manage advance payments and follow up for timely collections
- Coordinate with the Accounts team to confirm receipt of payments
- Initiate order processing by aligning with the Operations team post-payment confirmation
- Track and update clients on order status in coordination with internal teams
- Proactively communicate delays (if any) and manage client expectations effectively
- Ensure on-site work is executed and completed as per commitments
- Maintain regular follow-ups to ensure smooth project execution
- Post project completion,
ensure collection of customer feedback and secure positive Google ratings.
- After the purchase and Google review, the CRM will continue to stay in touch with the client to generate leads and referrals
Requirements:
- Bachelors degree with Minimum 2-3 years of experience into CRM (Client Relationship Manager) or similar role/Retail sector
- Robust negotiation, Communication and Convincing skills
- Good coordination and follow-up abilities
- Ability to handle client relationships professionally.