About the Role
We are looking for an experienced and confident Closing Manager who can independently handle customers and close residential real estate deals without constant senior intervention. The ideal candidate should have solid product knowledge, excellent communication skills, a smart and presentable personality, and the ability to manage the customer journey from the time the GRE fills the form until the final deal closure.

The role requires someone who can build strong client relationships, conduct effective site visits, handle negotiations, resolve queries, and ensure smooth coordination until the transaction is successfully closed.

Key Responsibilities

Sales Closing & Transaction Management
• Independently manage and close residential real estate sales deals.
• Handle customers from enquiry/form filling stage to final booking and deal closure.
• Understand customer requirements and present suitable project offerings accordingly.
• Manage the end-to-end closing process, including documentation, paperwork, payment follow-ups, signatures, and booking formalities.
• Ensure all transaction-related documents, customer details, and approvals are properly maintained.
• Coordinate with internal teams to ensure a smooth and timely closure process

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Client Relationship Management
• Build strong relationships with customers and guide them throughout the buying journey.
• Conduct client meetings, presentations, negotiations, and site visits independently.
• Clearly explain project details, pricing, offers, payment plans, possession timelines, and other key information to prospects.




• Handle customer queries professionally and provide timely resolutions.
• Follow up with potential customers regularly and convert leads into confirmed bookings.
• Ensure a positive customer experience from the first interaction till deal closure.

Product & Market Knowledge
• Maintain in-depth knowledge of the project, including unit plans, pricing, inventory, amenities, location advantages, approvals, payment plans, and construction updates.
• Stay updated on competitor projects, price movements, market trends, customer preferences, and real estate developments in the assigned micro-market.
• Use market knowledge effectively while pitching and closing deals.

CRM & Process Compliance
• Maintain accurate customer records and update all lead stages regularly in CRM/SFDC or the companys lead tracking system.
• Ensure proper follow-up, reporting, and documentation as per company process.
• Share regular updates with the Team Lead, Segment Head, and management.
• Follow all sales processes, compliance requirements, and internal reporting standards.

Coordination & Internal Liaison
• Coordinate with GRE/Pre-Sales, Sourcing, CRM, Finance, Legal,



and other departments for smooth customer handling and deal closure.
• Work closely with the Team Lead to achieve individual and team sales targets.
• Support internal teams with accurate customer feedback, market inputs, and sales updates.

Required Skills & Competencies
• Strong experience in real estate closing sales.
• Ability to close deals independently without senior intervention.
• Excellent communication and negotiation skills.
• Smart, presentable, confident, and customer-oriented personality.
• Strong understanding of residential real estate sales processes.
• Good product presentation and convincing skills.
• Excellent follow-up skills with strong attention to detail.
• Proficiency in CRM/SFDC or similar sales tracking software.
• Ability to handle HNI/UHNI or premium customers will be an added advantage.
• Strong market awareness and competitor knowledge.

Candidate Profile
• Minimum experience: 4+ years in real estate closing sales.
• Must have experience in residential real estate sales.
• Should have independently handled customer meetings, site visits, negotiations, and closures.
• Developer-side experience will be preferred.
• Candidate should be target-driven, disciplined, well-groomed, and confident in handling customers directly.

Key Objective of the Role
To independently manage customer interactions, convert qualified leads into confirmed bookings, and ensure smooth deal closure while maintaining high standards of customer experience, process compliance, and sales performance.

📌 Senior Closing Manager - Real Estate (Mumbai)
🏢 F.A. Builders Developers
📍 Mumbai