Job Title: Assistant Restaurant Manager (ARM)

Department: Food & Beverage Operations

Location: Mumbai/ Pune/ Ahmedabad

Reports To: Restaurant Manager / Operations Manager

Job Summary

The Assistant Restaurant Manager is responsible for supporting the Restaurant Manager in the overall operation of the restaurant, ensuring exceptional guest experiences, maintaining service standards, managing team performance, and driving business results. The role requires strong leadership, operational expertise, and a hands-on approach to restaurant management. Exposure to Italian cuisine is preferred.

Key Responsibilities

Operations Management

- Assist in the day-to-day management of restaurant operations.
- Ensure smooth functioning of the outlet during all shifts.
- Monitor service standards and ensure adherence to SOPs.
- Coordinate with kitchen, bar, and support teams for seamless operations.
- Ensure outlet cleanliness, hygiene, and maintenance standards are maintained.

Guest Experience

- Ensure a high level of guest satisfaction through excellent service delivery.
- Handle guest feedback, complaints, and service recovery professionally.
- Build and maintain positive guest relationships.
- Monitor guest preferences and implement service improvements.

Team Management

- Supervise Captains, Stewards, and service staff.
- Conduct daily briefings and shift allocations.
- Monitor staff grooming, attendance, discipline, and performance.
- Support recruitment, onboarding, and training initiatives.
- Coach and mentor team members to improve service quality and productivity.

Revenue & Cost Control





- Drive sales through effective upselling and guest engagement.
- Monitor outlet revenue and operational expenses.
- Control wastage and ensure efficient utilization of resources.
- Assist in achieving budgeted sales and profitability targets.

Inventory & Compliance

- Monitor inventory levels of operational supplies and equipment.
- Ensure compliance with food safety, hygiene, and statutory regulations.
- Conduct regular audits of service quality and operational standards.
- Ensure adherence to company policies and procedures.

Reporting & Administration

- Prepare daily operational reports and shift summaries.
- Coordinate with support functions including HR, Purchase, Finance, and Maintenance.
- Maintain records related to staffing, training, guest feedback, and operational performance.

Candidate Profile

Education

- Diploma or Degree in Hotel Management, Hospitality Management, or related field.

Experience

- 58 years of experience in Food & Beverage Operations.
- Minimum 23 years of experience in a supervisory or managerial role within restaurants, hotels, or hospitality establishments.

Skills

- Robust leadership and people management skills.
- Excellent communication and guest handling abilities.
- Sound knowledge of restaurant operations and service standards.
- Ability to manage teams and resolve operational challenges effectively.
- Strong organizational and problem-solving skills.
- Proficiency in MS Office and restaurant POS systems.

Compensation & Benefits

- Salary and benefits as per company policy and candidate experience.
- Service Charge, Meals, Uniform, and other applicable benefits.

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