- Manage a portfolio of clients through phone banking, ensuring timely resolution of queries and issues.
- Handle outbound calls to promote bank's products and services, meeting sales targets and customer satisfaction goals.
- Provide exceptional customer service by resolving complaints promptly and efficiently.
- Maintain accurate records of client interactions using VRM software.
Job Requirements :
- 1-5 years of experience in telesales or related field (phone banking).
- Solid communication skills with ability to handle high-pressure situations.
- Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.
- Basic knowledge of financial products and services.