1. Handle customer service requests through various touchpoints & provide prompt support
2. Perform document verification to ensure the accuracy & completeness of customer information
3. Manage customer service requests from initiation to closure, ensuring end to end resolution with defined service levels.
4. Co-ordinate & follow up with internal stakeholders to ensure timely closure of customer service requests.
5. Identify issues & recommend process improvements to enhance service quality & operational efficiency.
Preferred candidate profile
- Freshers are welcome to apply.
- Candidates with 6 months to 1 year of experience in Customer Service, Operations, Back Office, or related roles are preferred.
- Strong communication and interpersonal skills.
- Valuable attention to detail and problem-solving ability.
- Ability to work in a fast-paced environment and manage multiple tasks.
📌 Customer Service Executive (Mumbai)
🏢 INDUSIND NIPPON LIFE INSURANCE
📍 Mumbai
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