Role & responsibilities

- Drive store sales and achieve monthly KPIs and profitability targets.
- Lead, coach, and motivate the team to deliver exceptional customer service.
- Ensure smooth store operations including stock management, visual merchandising, and adherence to SOPs.
- Handle customer complaints, monitor buying trends, and align strategies to improve footfall and conversion.
- Recruit, train, and retain staff; conduct appraisals and support team development.
- Maintain store presentation and compliance with brand and safety standards.
- Prepare and manage store budgets, expenses, and performance reports.

Years of Experience

5-8 Yrs

Knowledge & Skills

- Solid leadership and team management skills
- Excellent customer service and interpersonal skills
- Sound understanding of retail operations stock, cash handling, SOPs
- Sales planning, performance tracking, and target achievement
- Knowledge of Indian retailing trends and customer behavior
- Ability to follow brand guidelines and ensure visual merchandising standards
- Analytical skills for understanding buying trends and making strategic decisions

📌 Store Manager (New Delhi)
🏢 Reliance Retail
📍 New Delhi