ORENSA is a new premium skin and wellness clinic opening in Vasant Kunj, New Delhi. We are hiring a female Front Desk and Customer Service Executive. Your job will be to welcome clients at the reception, book and manage appointments, answer phone calls and WhatsApp enquiries, handle billing and payments, and help clients understand their treatment plans. You will also follow up with clients to ensure every client has a smooth, happy experience at the clinic.

You should have 2- 5 years of experience in a clinic, salon, or spa and also speak positive English and Hindi, and be comfortable working weekends.

Roles and Responsibilities

Front Desk & Client Experience

- Warmly welcome every client and be the first point of contact of the clinic
- Manage the appointment calendar bookings, confirmations, rescheduling and reminders
- Answer all incoming calls and WhatsApp enquiries; convert enquiries into consultation bookings
- Coordinate between clients, doctors and therapists so clients never wait without being informed
- Maintain the reception area, client records and daily front-office discipline

Billing & Payments

- Generate accurate invoices for all treatments, packages and memberships
- Handle cash, card, UPI and EMI payments; complete daily payment reconciliation




- Maintain billing records in the clinic software with zero errors
- Strictly follow the clinic's price list no unauthorized discounts

Sales Counselling

- Sit with clients after the doctor's consultation and explain the recommended treatment plan in simple language
- Present treatment packages and answer questions on pricing, sessions and timelines
- Follow up with interested clients by phone/WhatsApp and convert consultations into treatment bookings
- Achieve monthly conversion and revenue targets
- Rebook every completed client for their next session before they leave the clinic

CRM & Reporting

- Update every enquiry, consultation and follow-up in the CRM daily
- Share a daily report of appointments, billing and conversions with the Operations Head

Candidate Requirements:

- Female, 21 - 35 years, well-groomed with a pleasant, confident personality
- 2- 5 years experience in a skin clinic, dermatology clinic, salon or spa front office
- Prior experience in counselling/selling beauty or wellness packages preferred
- Fluent in English and Hindi
- Comfortable with billing software, WhatsApp and basic Excel
- Must be available to work weekends (weekly off on a weekday)
- Should live within 45 minutes of Vasant Kunj

📌 Front Desk Receptionist cum Sales Counsellor (New Delhi)
🏢 Orensa Clinic
📍 New Delhi