Overview:

TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is to one of our clients who is a part of a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. This client enables us to move confidently into the digital future. This client committed to Long Term success and combine global reach with local client attention to serve them in over 50 Countries.

Position: SCCM & Intune Admin

Location: PAN India

Work Type: Hybrid

Job Type: Full Time

Key Responsibilities:

- Remote Desktop Support
- Resolve user issues via remote tools and remote desktop sessions.
- Troubleshoot application, network, and configuration problems.
- Guide users through resolution steps and document fixes.
- Collaboration with SCCM/Intune Teams
- Support SCCM/Intune-driven deployments (software, patches, OS updates).
- Validate successful installations and report failures to administrators.
- Assist in endpoint compliance checks and remediation activities.
- Incident & Request Management
- Log and track incidents in ITSM tools, ensuring timely resolution.
- Escalate complex issues to L2/L3 teams when required.




- Maintain accurate documentation of troubleshooting steps and resolutions.
- User Experience & Communication
- Provide transparent communication and status updates to end-users.
- Educate users on best practices for device usage and security.

Qualifications:

- Diploma or Bachelor s degree in IT or related field.
- 1 3 years of experience in deskside and remote support roles.
- Strong knowledge of Windows OS, basic networking, and hardware troubleshooting.
- Familiarity with SCCM and Intune environments.
- Experience with remote support tools (e.g., RDP, TeamViewer).
- ITIL Foundation certification is a plus.

Preferred Skills:

- Basic scripting knowledge (PowerShell) for troubleshooting.
- Understanding of patching and software deployment processes.
- Excellent communication and customer service skills.
- Ability to work independently and in a team environment.

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 SCCM & Intune Admin (New Delhi)
🏢 TEKWISSEN
📍 New Delhi