Job Description -

Quality Monitoring & Auditing

- Conduct quality audits of marketplace and seller operations transactions.
- Review seller onboarding, catalog creation, product listings, and account management activities.
- Monitor adherence to SOPs, business guidelines, and quality standards.
- Identify errors, process deviations, and compliance issues.

Marketplace Operations Quality

- Audit product listings for accuracy, completeness, and compliance.
- Validate catalog quality, content standards, pricing, and inventory updates.
- Review order management, returns, cancellations, and dispute resolution processes.
- Ensure marketplace policies and SLAs are followed.

Seller Operations Quality

- Perform quality checks on seller onboarding and verification processes.
- Evaluate seller communication and support interactions.
- Monitor seller performance metrics and compliance requirements.
- Identify recurring seller issues and recommend corrective actions.

Reporting & Analysis

- Prepare daily, weekly, and monthly quality reports.
- Track quality scores, error trends, and process improvement opportunities.
- Conduct Root Cause Analysis (RCA) for recurring issues.
- Share actionable feedback with operations teams and stakeholders.

Process Improvement

- Recommend improvements to enhance operational efficiency and quality.




- Assist in creating and updating SOPs, quality guidelines, and audit checklists.
- Support training and calibration sessions for operations teams.

Required Skills

- Strong understanding of e-commerce marketplace operations.
- Experience in seller management, onboarding, and support processes.
- Quality auditing and process compliance experience.
- Excellent analytical and problem-solving skills.
- Advanced Excel/Google Sheets knowledge (Pivot Tables, VLOOKUP/XLOOKUP, reporting).
- Solid communication and stakeholder management skills.
- Attention to detail and ability to work with large datasets.

Preferred Experience

- Experience working with marketplaces such as Amazon, Flipkart, Meesho, Myntra, or similar platforms.
- Exposure to seller performance management and catalog operations.
- Experience in quality assurance frameworks, RCA, and process improvement methodologies.

Key Performance Indicators (KPIs)

- Quality Audit Score
- Error Detection Accuracy
- Process Compliance Rate
- Seller Experience Quality Score
- SLA Adherence
- Corrective Action Closure Rate

Education

- Bachelor's degree in Business, Commerce, Operations, or a related field.
- Relevant certifications in Quality Management or Process Excellence will be an added advantage.

📌 Lead Quality Controller (Noida)
🏢 DishTV
📍 Noida