Role & responsibilities

We are looking for a proactive and results-oriented E-Commerce Executive to manage and grow the companys online sales channels. The candidate will be responsible for product listing and catalog management, order processing, marketplace operations, customer coordination, inventory monitoring, digital promotions, and analyzing e-commerce performance.

The ideal candidate should have hands-on experience with e-commerce platforms and marketplaces and possess solid skills in online sales, data management, customer service, and digital marketing coordination.

Key Responsibilities

1. E-Commerce Platform Management

- Manage daily operations of the company’s e-commerce website and online marketplaces.
- Create, update, and maintain product listings, descriptions, specifications, images, pricing, and offers.
- Ensure product information is accurate, complete, and optimized for online visibility.
- Monitor website and marketplace performance and resolve operational issues.

2. Order & Sales Management

- Monitor and process online orders from order confirmation to delivery.
- Coordinate with warehouse, logistics, sales, and customer service teams for timely order fulfillment.
- Track order status, cancellations, returns, replacements, and refunds.
- Ensure smooth execution of the complete order-to-delivery process.

3. Marketplace Management

- Manage seller accounts and product catalogs on relevant e-commerce marketplaces.
- Monitor product rankings, sales performance, customer reviews, ratings, and marketplace compliance.
- Coordinate with marketplace support teams to resolve issues related to orders, payments, listings,



and account performance.

4. Inventory & Pricing Management

- Monitor online inventory levels and coordinate with the warehouse team for stock availability.
- Ensure correct pricing, discounts, promotions, and product availability across online channels.
- Prevent stock-outs and incorrect product information.

5. Digital Marketing Coordination

- Coordinate with the marketing team for online campaigns, promotions, offers, and seasonal sales.
- Support SEO, search advertising, social media campaigns, email marketing, and other digital initiatives.
- Assist in improving product visibility and online conversion rates.

6. Customer Service

- Respond to customer queries through online platforms, email, phone, and other communication channels.
- Resolve customer complaints and coordinate with internal teams for timely solutions.
- Monitor customer feedback, reviews, and ratings and take corrective action where required.

7. Reports & Analytics

- Prepare regular reports on:
- Sales and revenue
- Orders and conversions
- Product performance
- Marketplace performance
- Returns and cancellations
- Advertising performance
- Inventory status
- Analyze e-commerce data and recommend actions to improve sales and profitability.





Key Performance Indicators (KPIs)

- Online sales revenue and growth
- Number of orders and conversion rate
- Product listing accuracy
- Order processing and fulfillment efficiency
- Return and cancellation rate
- Customer ratings and reviews
- Marketplace account performance
- Inventory availability
- Advertising and campaign performance
- Customer response and resolution time

Personal Attributes

- Result-oriented and proactive
- Strong attention to detail
- Customer-focused
- Good organizational and time-management skills
- Ability to work independently and with cross-functional teams
- Willingness to learn new e-commerce tools and technologies
- Ability to work in a fast-paced environment

- Preferred candidate profile

- Bachelor’s degree in Business Administration, Marketing, Commerce, or a related field.
- 1–3 years of experience in e-commerce operations, online sales, marketplace management, or digital marketing.
- Experience with e-commerce platforms and marketplace seller portals, Amazon & Flipkart.
- Good knowledge of MS Excel or Google Sheets.
- Strong written and verbal communication skills.
- Good analytical and problem-solving abilities.

Preferred Skills

- E-commerce website and marketplace management
- Product catalog and listing management
- Order processing and fulfillment
- Inventory and pricing management
- Digital marketing coordination
- SEO and online product optimization
- Customer service and complaint handling
- Excel / Google Sheets and reporting
- Knowledge of e-commerce analytics and performance metrics

📌 E-commerce (Chennai)
🏢 DAY STAR SOLAR
📍 Chennai