Roles and Responsibility

- Lead and manage the delivery team for successful project execution.
- Develop and implement effective delivery strategies to meet business objectives.
- Collaborate with cross-functional teams to identify and mitigate risks.
- Analyze and resolve complex technical issues to ensure high-quality service delivery.
- Mentor and guide junior team members to enhance their skills and knowledge.
- Monitor and report on key performance indicators to measure delivery effectiveness.

Job Requirements

- Proven experience in managing large-scale projects and teams.
- Strong understanding of CRM/ IT Enabled Services/BPO operations and processes.
- Excellent leadership and communication skills to motivate and inspire team members.
- Ability to analyze complex data and make informed decisions to drive business growth.
- Experience with change management and process improvement initiatives.
- Solid problem-solving skills to resolve complex technical issues.

📌 Associate Director - Delivery (Chennai)
🏢 Omega Healthcare
📍 Chennai