Skill required: Banking Services - Retail Banking Card Operations

Designation: Delivery Operations Team Lead

Qualifications:Any Graduation

Years of Experience:7 to 11 years

What would you do We help clients address quality and productivity issues, keep pace with customer expectations, navigate regulatory and operational pressures and ensure business sustainability by transforming their banking operations into an agile, resilient operating model.
Banking services refer to the various financial services provided by banks to their customers. It includes account opening, kyc, managing accounts, processing transactions, offering loans and credit cards and mortgages, providing investment products, insurance servies and facilitating payments. Banks aim to help individuals and businesses manage their finances efficiently and securely.
Review the dispute claim to determine the authenticity of the card chargeback claim and honor the request as per regulation E.

What are we looking for Minimum 10 -12 years of experience in Chargebacks or Disputes handling.
Chargebacks or Disputes handling process experience with Chargebacks or Disputes knowledge. Knowledge of banking products like Debit and Credit cards.
Positive knowledge on reconciliations and indexing
Strong knowledge on representments and Pre-Arbitration processing
End to End knowledge on Credit Bureau Disputes




Ability to perform quality analysis and perform RCA
Building and maintaining client relationship
People management skills
Operations Management
Managing team across multiple locations
MIS and Reporting
Strong communication and negotiation skills

Roles and Responsibilities:
- I
- Managing Noise less flaw less Service delivery operations and ensure adherence to all SLA metrics

- Day-to-day management of the team i.e. managing the workload and ensuring seamless delivery

- Regular connect with internal external stakeholders and apprise them of performance metrics

- All people management responsibilities such as hiring, training, engagement, rewards promotions and performance feedback. Ensuring we attract, retain develop high caliber individuals

- Improving upon client service to our internal and external clients

- Ensuring all legal and governance documentation such as Standard Operation Procedure, Root Cause Analysis, etc are maintained

- Maintenance of all legal and governance documentations such as production, efficiency and SLA details

- Contribute in implementation of technologies and process improvements tools

- Planning for contingency and ensuring strong resiliency

- Drive people engagement and fun activities within the team

Qualification Any Graduation

📌 Delivery Operations Team Lead (Chennai)
🏢 Accenture
📍 Chennai