We are looking for a Customer Service & Technical Support Representative to provide excellent customer assistance and resolve technical issues efficiently. This role involves troubleshooting problems, guiding customers through solutions, and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Diagnose and troubleshoot technical issues related to products or services
- Guide customers step-by-step through problem resolution
- Escalate complex issues to higher-level support when necessary
- Maintain detailed records of customer interactions and solutions
- Follow up with customers to ensure issues are fully resolved
- Provide product and service information to customers
- Assist in improving support processes and documentation
Required Skills & Qualifications:
- Strong communication and interpersonal skills
- Basic to intermediate technical troubleshooting skills
- Ability to explain technical concepts in simple terms
- Problem-solving mindset with attention to detail
- Experience with CRM and ticketing systems
- Ability to multitask and manage time effectively
- High school diploma or equivalent (associate or bachelor's degree preferred)
Preferred Qualifications:
- Previous experience in customer service or technical support for at least 3 years
- Familiarity with software and hardware troubleshooting
- Experience working in a fast-paced workplace
Work Environment:
- Office-based
- Requires shift work, including evenings or weekends
📌 Customer Service & Technical Support Representative (Chennai)
🏢 Digital Forensics
📍 Chennai
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