Role & responsibilities

- Handle inbound and outbound calls professionally and courteously.
- Schedule, reschedule, and cancel appointments with consultants and departments.
- Respond to patient inquiries regarding hospital services, doctors, timings, and procedures.
- Coordinate with clinical and non-clinical departments to resolve patient queries.
- Conduct follow-up calls for appointments, investigations, procedures, and patient feedback.
- Register patient details accurately in the Hospital Information System (HIS).
- Maintain accurate call logs and patient records.
- Escalate complaints and unresolved issues to the appropriate department.
- Provide information on health packages, preventive health check-ups, and hospital services.
- Ensure confidentiality of patient information and comply with hospital policies.
- Achieve call quality, response time, and productivity targets.
- Support patient satisfaction initiatives and service excellence programs.
- - Interested candidates share your CV to (phone hidden)

Preferred candidate profile

1. Qualification : Any UG / PG Degree
2. Experience: 2 to 5 years
3. Candidates should have valuable communication
4. Candidates having experience in hospital is an added advantage

📌 Walk-in || Immediate opening For Call centre executive (Chennai)
🏢 Vasantha Subaramanian Hospitals
📍 Chennai