Role & responsibilities

1. Daily Floor & Sales Management

- Target Achievement: Drive daily, weekly, and monthly sales targets for the assigned department/section.
- Floor Presence: Actively supervise the sales floor during peak hours to drive customer engagement and ensure rapid footfall conversion.
- Customer Service: Address and resolve customer complaints promptly on the floor to maintain high service standards.

2. Inventory & Visual Merchandising

- Stock Replenishment & Audit: Monitor stock levels, track fast/slow-moving merchandise, and manage timely inward/outward inventory to minimize shrinkage.
- Visual Merchandising (VM): Ensure strict adherence to VM standards, proper display of products, price tagging, and cleanliness of the section.

3. Team Leadership & People Management

- Shift & Roster Planning: Manage staff shifts, weekly-offs, and floor deployment to ensure optimum floor coverage during rush hours and festivals.
- Daily Huddles: Conduct morning briefings to communicate daily targets, promotional schemes, and focus items to sales staff.
- Training & Mentoring:



Train fresh and junior staff on product knowledge, upselling techniques, customer handling, and store discipline.

4. Operations & Billing

- Queue Management: Coordinate with the billing counters during peak hours to ensure quick checkout and avoid customer delay.
- SOP Compliance: Enforce store opening/closing procedures, hygiene guidelines, and loss-prevention measures.

Preferred candidate profile

- Experience: 3 to 7 years in retail store operations/floor management (Experience in Textiles, Apparel, Departmental, or Hypermarket stores preferred).
- Education: Graduate in any discipline / Diploma in Retail Management.
- Language Proficiency: Fluent Tamil (Mandatory) + Working knowledge of English.
- Key Traits: High energy, active floor presence, strong conflict-resolution skills, and the ability to lead a large team.
- Flexibility: Open to working retail store hours, weekends, and peak festival seasons.

📌 Department Manager (Chennai)
🏢 Jeyachandran Textiles
📍 Chennai