We are looking for a highly skilled and experienced Team Leader to join our team in Bengaluru. The ideal candidate will have 2-5 years of experience in a similar role, with excellent leadership skills and the ability to motivate and guide their team to success.

Roles and Responsibility

- Lead and manage a team of customer support representatives to achieve high levels of customer satisfaction.
- Develop and implement effective training programs to enhance team performance and productivity.
- Monitor and analyze customer feedback to identify areas for improvement and implement changes.
- Collaborate with other teams to resolve complex customer issues and improve overall customer experience.
- Coach and mentor team members to help them develop their skills and career goals.
- Ensure compliance with company policies and procedures,



as well as relevant laws and regulations.

Job Requirements

- Proven experience as a Team Leader or similar role in a customer-facing environment.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a quick-paced environment and adapt to changing situations.
- Strong analytical and decision-making skills, with attention to detail and accuracy.
- Experience with CRM software and other customer service tools is an asset.
- Ability to lead and motivate a team to achieve high performance standards.
- A Bachelor's degree in any discipline is required.

📌 Team Leader (Chennai)
🏢 TP
📍 Chennai