Job description

Job Overview:
Zebronics India Pvt Ltd is seeking a proactive and customer-focused Customer Support Executive to handle customer queries, provide technical assistance, and ensure a seamless post-sales experience. The ideal candidate should have good communication skills, problem-solving abilities, and basic technical knowledge of consumer electronics and IT peripherals is be an added advantage.

Key Roles & Responsibilities:

- Handle inbound and outbound customer interactions via phone, email
- Resolve customer queries related to product installation, usage, troubleshooting, warranty, and services.
- Provide accurate information about Zebronics products, features, and service policies.
- Log customer interactions and maintain records in CRM/helpdesk systems.
- Manage warranty claims and RMA processes as per company guidelines.
- Coordinate with service centers, logistics, and technical teams for issue resolution.




- Escalate complex or unresolved issues to the concerned department in a timely manner.
- Ensure adherence to defined TAT (Turnaround Time) and quality standards.
- Maintain high levels of customer satisfaction and service excellence.
- Prepare daily/weekly reports on customer issues and feedback trends.

Required Skills & Competencies:

- Excellent verbal and written communication skills (English & Hindi; regional language is a plus).
- Strong problem-solving and troubleshooting skills.
- Basic technical knowledge of consumer electronics, audio devices, and IT peripherals will be an added advantage.
- Experience with CRM/helpdesk tools is an added advantage
- Ability to handle voice, and Email Support effectively.
- Good multitasking and time management abilities.
- Customer-centric attitude with solid interpersonal skills.
- Proficiency in MS Office (Excel, Word).

📌 Customer Support Associate (Chennai)
🏢 Zebronics
📍 Chennai