Hi,

Greetings !

We are hiring for a Service Manager for our client in Consumer durable industry.

Product - Water Purifier and Heater.

Position Summary

Position will be responsible for managing the customer service department and drive service excellence

The position will be responsible for ensuring effective service delivery and customer satisfaction in the

assigned territory by developing strategies to improve customer experience and meet service objectives,

analyse customer feedback and service metrics to identify areas of improvement.

Role & Responsibilities

Managing the department and Developing Strategies

- Oversees and leads the customer service team in Tamil Nadu & Keralam, including hiring,

training, and mentoring staff

- Meet CSAT & service delivery target as per organization YOY target and maintain Service

Delivery operations for the assigned region.

- Ensure Dealers/ Distributors/ Customers on regular intervals to maintain CSAT
- Achieve the yearly revenue target as per yearly budget.
- Responsible for service expansion as required to ensure 100% service coverage.




- Creates and implements service strategies to improve customer experience and meet service objectives

Monitoring metrics & Resolving Issues

- Analyzes customer feedback and service metrics to identify areas for improvement
- Handles escalated customer issues and complaints, ensuring prompt resolution
- Regular Quality feedback to support organization to have continuous improvement

Collaborating with other departments

- Works with other departments, such as sales and marketing, to align customer service strategies

with overall business objectives

- Dealer defectives management as per organization policy
- Responsible for claim settlement for all the ASPs as per timeline.

Building customer relationships

- Builds and maintains solid customer relationships, understanding their needs and providing

personalized service solutions

Team Management & Operation

- Reviewing team performance on a regular basis.
- Provide regular product & soft skill training for direct/ASP/DS team.

Regards

Nidhina Raj

📌 Service Manager For a leading firm in Consumer Durable (Chennai)
🏢 Uberlife Consulting
📍 Chennai