- Minimum 5+ years of end-to-end BPO transition management experience.
- Must have Experience in handling due diligence, solutioning, process mapping, knowledge transfer, ramp-up, capacity planning, SLA setup, and governance. Internal and external solid stakeholder engagement along with ability to manage multiple transitions in parallel.
- Proficiency in MS Project, Visio, Excel, PowerPoint, and reporting is essential.
- Experience with Six Sigma or other process improvement methodologies.