ABOUT THE OPPORTUNITY

We are hiring experienced ServiceNow professionals across multiple skill tracks for a large-scale, long-term engagement with TCS (Tata Consultancy Services). Multiple positions are open across BFSI and cross-industry programs, with several escalated/priority requirements needing immediate support.

Eligibility Criteria (Mandatory): This role is with TCS. As per client policy, the following candidates are NOT eligible: ex-TCS employees, candidates who have previously worked on TCS projects (directly or via a partner/vendor), and anyone who has already applied to or interviewed with TCS. Only fresh candidates who have never worked with or applied to TCS will be considered. Please confirm you meet this criterion before applying.

Total Positions - 80+ (across all tracks)

Experience Range - 4 15 years (track-dependent)

Locations - Chennai, Hyderabad, Pune, Bangalore, Mumbai (PAN India)

Notice Period - Immediate 30 days preferred

Employment Type - Full-time

OPEN ROLES AND SKILL TRACKS

1. Core Platform & Development

- ServiceNow Developer / Sr. Developer 812 yrs
- ServiceNow ITSM Developer 410 yrs
- ServiceNow Platform Expert 810 yrs
- ServiceNow Analyst 4–12 yrs

2. ITOM / CMDB / Discovery

- ServiceNow ITOM — 5–12 yrs
- ServiceNow CMDB / CMDB Implementation Specialist — 4–12 yrs

3. Asset Management

- ServiceNow SAM (Software Asset Management) — 8–12 yrs
- ServiceNow ITAM (IT Asset Management) — 5–15 yrs

4. GRC / IRM / Security

- ServiceNow GRC — IRM, TPRM, BCM — 8–12 yrs
- ServiceNow IRM Developer — 4–10 yrs
- ServiceNow SecOps — 4–10 yrs

5. Integrations (Priority)

- ServiceNow Integration Hub Developer — 5–12 yrs
- ServiceNow Integrations — 5–15 yrs

6. AI & Automation (Escalated — Immediate Support)

- Now Assist / AI Agent Studio / LLM Topic Developer — 5–12 yrs
- Virtual Agent / Conversational AI Designer — 5–12 yrs





COMMON REQUIREMENTS (ALL TRACKS)

Hands-on experience on the ServiceNow platform with robust fundamentals in Glide scripting, Flow Designer, Business Rules, Client

Scripts, ACLs, and UI Policies.

- Solid understanding of ITIL processes and the ServiceNow data model (CMDB, tables, relationships).
- Experience with REST/SOAP integrations and JavaScript.
- ServiceNow CSA certification required; relevant CIS (Certified Implementation Specialist) certifications strongly preferred.
- Strong problem-solving, communication, and stakeholder-management skills.

TRACK SPECIFIC SKILL

Integration Hub Developer

- ServiceNow Integration Hub & Flow Designer; Spokes, Actions, and Subflows.
- Scripted REST APIs, inbound/outbound integrations, REST/SOAP steps.
- OAuth 2.0, API security, Connection & Credential Aliases, error handling and retries.
- Integrations with enterprise systems (e.g., Workday, IAM, third-party platforms).
- Develop reusable integration components; troubleshoot and optimize performance.

Now Assist / AI Agent Studio / LLM Topic Developer

- Now Assist Skills Kit, AI Agent Studio (Yokohama / Zurich releases).
- LLM topic configuration, prompt design, LLM orchestration.
- RAG (Retrieval-Augmented Generation) using AI Search / KB / CMDB grounding.
- Build domain-specific AI workflows for ITSM, HRSD, and CSM.
- Monitor, optimize, and continuously improve AI response accuracy and relevance.

Virtual Agent / Conversational AI Designer

- Virtual Agent conversations, topic flows,



and reusable topic blocks.
- NLU intents, utterances, entities, and training models.
- Conversational UX (CX) design and user journeys.
- Integrate Virtual Agent with backend workflows and APIs (Flow Designer / Integration Hub).
- Refine conversations using analytics and user feedback; handle fallback, error handling, and human handoff.

GRC / IRM / SecOps

- GRC modules — IRM, TPRM, BCM; policy, risk, and compliance workflows.
- SecOps — Security Incident Response, Vulnerability Response, threat integrations.

ITOM / CMDB / Discovery

- Discovery, Service Mapping, Event Management, MID Server configuration.
- CMDB design, CI classes, identification & reconciliation, health/governance.

SAM / ITAM

- Software Asset Management, license reconciliation, publisher packs.
- IT Asset Management lifecycle, hardware asset workflows.

KEY RESPONSIBILITIES (ILLUSTRATIVE)

- Design, develop, configure, and customize ServiceNow solutions aligned to business requirements.
- Build and maintain workflows, integrations, and automations across ITSM/ITOM/GRC/AI modules.
- Ensure platform performance, security, and adherence to best practices and governance.
- Collaborate with architects, business analysts, and stakeholders across delivery teams.
- Support UAT, deployments, and post-go-live enhancements.

QUALIFICATIONS

- Bachelor's degree in Computer Science, IT, or related field.
- 4–15 years of relevant ServiceNow experience (as per track).
- ServiceNow CSA + relevant CIS certifications (preferred/required by track).

HOW TO APPLY

Send your updated CV to [email protected] with:

- Skill area / track applied for
- Total & relevant ServiceNow experience
- Current & preferred location
- Notice period
- Current & expected CTC

Ancilar Technologies — connecting ServiceNow talent with world-class engagements.

📌 ServiceNow Professionals | Multiple Openings | Tcs (Hyderabad)
🏢 Ancilar
📍 Hyderabad