Biker Hiring & On-boarding

l Generate and close hiring leads through local networks, referrals, and vendor partners.

l Onboard bikers with the right documentation through vendor agencies and walk-ins.

l Conduct screening, orientation, app training, and route familiarisation for current bikers.

l Ensure rapid replacement for absenteeism or attrition to maintain roster strength

Daily Biker Management

l Conduct shift based attendance, shift allocation & roster adherence management.

l Manage absenteeism and real-time redeployment of bikers

l Drive compliance on app usage, scanning workflows and operational SOPs

l Monitor hourly dispatches and take corrective action to prevent backlog

Vendor Coordination

l Coordinate with biker vendor partners for fulfilment, backfilling, compliance, and payouts.

l Escalate and close issues related to documentation, onboarding gaps, or service quality

D. Payment Coordination

l Verify biker attendance logs, productive hours, and trip-level MIS for payout accuracy.

l Coordinate weekly/fortnightly payment inputs with finance, vendors, and central ops.

l Resolve biker payment grievances or mismatches promptly to maintain roster stability.

l Track payout benchmarks, incentives, and cost KPIs at the branch level.

E. Branch-Level Operational Excellence

l Manage daily on-ground dispatch, routing, and load balancing for EP/BP shipments.

l Drive SLA adherence (RAD vs DLV) and ensure timely delivery for premium and e-com shipments.





l Track and own all operational KPIs at the branch:

n Attendance & availability

n Order Productivity

n SLA adherence

n Cost per Order (CPO)

n Same-day delivery performance

l Conduct branch-level audits for SOP adherence, exception shipments, and biker performance.

F. Productivity, Performance & Reporting

l Track individual and branch-level biker productivity; drive corrective interventions.

l Publish daily MIS covering attendance, productivity, exception cases, and operational issues.

l Improve operational efficiency using route optimisation, batching and workload balancing.

l Identify bottlenecks and propose actionable improvements to the city ops team.

G. Stakeholder Alignment & Communication

l Work with Operations team and FlexPro central team for smooth execution.

l Provide field feedback to product, tech, and process teams to improve tooling and workflows.

l Support UAT and rollout of new modules in biker apps, attendance systems, and control tower dashboards.

Skills & Qualifications

l 25 years of experience in last-mile biker fleet handling in e-commerce or quick commerce companies

l Hands-on experience managing 2050+ bikers per shift.

l Strong vendor coordination and people management capability.

l Ability to drive daily execution in high-intensity last-mile environments.

l Basic proficiency in Excel/Sheets and familiarity with operational dashboards.

📌 Last Mile Team Leader (Kochi)
🏢 Dtdc Express
📍 Kochi