Sr. Engineer After Sales Service Support, Chennai

Job Purpose:

The After Sales Service Engineer may work directly with customers to address their needs and expectations. This position is responsible for receiving customer product returns, analyzing and following up with the approval of the Quality After Sales Service Assistant Manager, to drive excellence for customers and the organization.

Key Responsibilities Duties:

- Interface with both internal external customers directly and authorize returns from the customer.
- Handle the day-to-day RMA receiving activities (utilizing SAP and the RMA tracking database).
- Perform basic analysis on RMA returns.
- Ensure a high level of customer service is delivered to all customers, in accordance with customer expectations and requirements.
- Work closely with internal departments such as Sales, Order Processing, Project Engineering, Quality, Production and Logistics as required.
- Prepare RMA tracking reports showing process efficiency.
- Assist in troubleshooting as required.




- Perform customer visit tasks as required.

Duties of the Role:

1. Respond to complaints over the phone, email and face-to-face from customers

Academic Qualifications:

- B.E / B.Tech Mechanical Engineer or Electrical Engineer with regular stream

Location: Chennai

Employment Type: Full Time

Experience: 7.0 Year(s) To 8.0 Year(s)

Qualification: B.Tech/B.E. - Electrical; B.Tech/B.E. - Mechanical

Industry: Industrial Products / Equipment / Machinery / Projects Engg

Key Skills :

- After Sales Service Engineer
- After Sales
- Service Engineer
- Quality
- Rma Tracking

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr. Engineer After Sales Service Support (Chennai)
🏢 DC Consultants
📍 Chennai