Job Description

Role: Salesforce Commerce Support Analyst

Experience: 3 to 8 Years

Location: Chennai/ Bangalore/Hyderabad

Work Mode: WFO- Hybrid

Shift Timing: 4:30PM 2:30AM

Skills - Salesforce Commerce Cloud Business Analyst Support/ QA experience

Role Summary

We are seeking a skilled and dedicated Salesforce Commerce Cloud Support Analyst with 4+ years of experience

to join our dynamic team. The Salesforce Commerce Support Analyst will play a crucial role in ensuring the

smooth operation and ongoing improvement of our Salesforce Commerce platform. This role involves providing

technical support, troubleshooting issues, collaborating with cross-functional teams, and contributing to the

enhancement of the platform's functionality. The ideal candidate will possess a solid understanding of

Salesforce Commerce, excellent problem-solving abilities, and effective communication skills.

Key Responsibilities

- Provide prompt and effective technical support to end-users and internal teams regarding Salesforce

Commerce-related issues.

- Diagnose and troubleshoot technical problems, identifying root causes and implementing solutions in

a timely manner.

- Collaborate with other support teams to ensure a seamless resolution of complex technical issues.
- Log, track, and manage support tickets using established ticketing systems.




- Prioritize and categorize issues based on their severity and impact on business operations.
- Communicate issue status, progress, and resolution to stakeholders and management.
- Assist in the configuration, maintenance, and monitoring of the Salesforce Commerce platform.
- Implement routine updates, patches, and enhancements to ensure the platform's stability and

optimal performance.

- Maintain accurate and up-to-date documentation related to technical issues, solutions, and best practices
- To support End of Month -EOM and Weekend extended support during EOM
- • Create user guides and training materials to support end-users in utilizing the platform effectively.
- • Collaborate with cross-functional teams, including developers, business analysts, and quality
- assurance, to identify opportunities for platform enhancement and process optimization.
- • Participate in regular meetings to discuss ongoing issues, upcoming releases, and improvement
- strategies.
- • Proactively identify areas for improvement in platform functionality, user experience, and support
- processes.
- • Contribute to the development and implementation of enhancements to the Salesforce Commerce
- platform.

Please call varsha (phone hidden) for more Info

Regards

varsha

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