To manage the client expectations, by proactively engaging in calls/discussions to understand the process requirement, planning out the work allocation plan, ensure timely completion and submission of tasks.
Typical Job Duties:
- Senior Leadership Role with 15 - 25 years of Exp in BFSI Industry with relevant experience in Operations/Delivery/Consulting
- Should be having the TL Exp, should be management 100 + team members.
- Subject Matter Expert with extensive industry knowledge on Cards Domain
- Ideally should have managed cards Disputes operations in a bank or BPO for 15 -25 years thus have a solid understanding of Disputes rules of schemes ( e.g. MasterCard , VISA etc.) along with experience in Acquirer (Merchant) On-boarding and Servicing activities
- Delivers Thought Leadership
- Solid people, Process, Client & Stakeholders management skills
- Should be able to work independently and drive the team to achieve desired result.
- Excellent Communication and Presentation skills
- Ability to Re-define processes and proactively know / understand & manage stakeholders expectation
- Leads / Manages work streams / sub-areas of engagement Leads
- Responsible for stakeholder management within work streams / sub-areas of engagement
- Responsible for overall engagement and management of the projects