Customer Success Executive

Location: Chennai (Work from Office)

Experience: 1 to 3 Years

Job Type: Full time

Notice Period: Immediate Joiners Preferred

About SANeForce

SANeForce is a leading provider of CRM and Sales Force Automation (SFA) solutions for the Pharmaceutical, FMCG and Healthcare industries. We empower businesses with innovative technology solutions that enhance field force productivity and customer engagement.

Job Summary

SANeForce is looking for a Customer Success Executive with 1 to 3 years of experience in Customer Support, Customer Success, CRM Application Support or SaaS Product Support.

The ideal candidate will be responsible for providing end-to-end customer support for our CRM software application, resolving customer queries, troubleshooting application-related issues and ensuring a seamless customer experience.

This role requires excellent communication, problem-solving abilities, and a customer-first mindset. Candidates with experience supporting CRM or SaaS applications are highly preferred.

Key Responsibilities

- Provide customer support through phone, email, chat and remote support sessions.
- Handle customer queries related to the SANeForce CRM application.
- Troubleshoot functional and application-related issues and provide timely resolutions.
- Log, track, prioritize and update customer issues using a ticketing/helpdesk system.
- Escalate product defects and complex technical issues to the Product, QA or Development teams.
- Coordinate with cross-functional teams to ensure faster issue resolution.
- Follow up with customers until complete resolution and closure of support tickets.
- Educate customers on product features, workflows and best practices.
- Maintain high customer satisfaction by delivering quality support within SLA timelines.
- Document customer interactions,



issue resolutions and knowledge base articles.
- Gather customer feedback and communicate enhancement requests to internal teams.
- Ensure a positive customer experience by building strong customer relationships.

Required Skills

- 1 to 3 years of experience in Customer Success, Customer Support, CRM Support, Technical Support or SaaS Product Support.
- Experience in supporting CRM applications or enterprise software products.
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication skills.
- Strong customer handling and relationship management skills.
- Ability to understand customer issues and provide effective solutions.
- Ability to manage multiple customer requests simultaneously.
- Positive documentation and ticket management skills.
- Basic understanding of software applications and business workflows.

Preferred Skills

- Experience with CRM Software, Sales Force Automation (SFA), or SaaS products.
- Experience using ticketing tools such as Freshdesk, Zoho Desk, Jira Service Management, Zendesk or similar platforms.
- Experience supporting Pharmaceutical, FMCG, Healthcare, or Enterprise CRM applications is preferred.

Desired Candidate Profile

- Strong customer-centric approach.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Strong analytical and problem-solving abilities.
- Team player with a proactive attitude.
- Willingness to work from the Chennai office.
- Immediate joiners or candidates with a short notice period will be preferred.

Why Join SANeForce?

- Opportunity to support enterprise customers across the Pharma and FMCG sectors.
- Collaborative work environment with continuous learning opportunities.
- Career growth in Customer Success and Enterprise Software Support.

📌 Customer Success Executive (Chennai)
🏢 San Media
📍 Chennai