Role & responsibilities

Role Overview

An Reputeted is looking for a dynamic and customer-focused Aftermarket Service Engineer with strong technical and commercial exposure in heating products and thermal systems. The role requires hands-on experience in commissioning, troubleshooting, servicing, installation, and aftermarket sales support for products such as oil & gas burners, boilers, heat exchangers, and related heating systems.

The ideal candidate should possess a balanced understanding of both service execution and customer engagement to drive service opportunities, spare sales, and long-term customer relationships.

Key Responsibilities

- Conduct periodic customer visits across the installed base to strengthen customer engagement and identify service/business opportunities.
- Execute branded services activities and generate enquiries for service contracts, retrofits, spares, and annual maintenance opportunities.
- Coordinate with DM/RSM and TSF teams for effective aftermarket service support and customer issue resolution.
- Carry out commissioning, installation, troubleshooting, breakdown maintenance, and servicing of thermal/heating equipment including oil & gas burners, boilers, and heat exchangers.
- Ensure timely service delivery and maintain high levels of customer satisfaction and lifecycle value realization.
- Identify potential revenue opportunities through service upgrades, spare recommendations, and system optimization.
- Prepare service reports, visit reports, root cause analysis,



and maintain proper service documentation.
- Support customers with technical guidance, operational improvements, and preventive maintenance recommendations.
- Maintain robust adherence to safety standards, quality norms, and company service protocols.
- Build and maintain long-term customer relationships to improve repeat business and service retention.

Desired Candidate Profile

- Diploma / BE / B.Tech in Mechanical, Electrical, Instrumentation, or related engineering discipline.
- 512 years of experience in aftermarket service, field service, or technical support within industrial heating/thermal products.
- Hands-on experience in:
- Oil & Gas Burners
- Boilers
- Heat Exchangers
- Heating Systems / Thermal Equipment

- Strong exposure to commissioning, troubleshooting, installation, and maintenance activities.
- Experience in aftermarket sales/service revenue generation will be preferred.
- Good communication and customer-handling skills.
- Willingness to travel extensively for customer visits and site support.

Key Skills

- Aftermarket Services
- Commissioning & Installation
- Troubleshooting & Breakdown Handling
- Burner & Boiler Service
- Spare Parts Sales
- Customer Relationship Management
- Technical Service Support
- Preventive Maintenance
- Service Revenue Generation
- Industrial Heating Systems

Preferred Industry

Industrial Heating Equipment, Boilers, Burners, Thermal Engineering, Energy & Environment Solutions, Process Heating Systems.

Preferred candidate profile

📌 Aftermarket Service Engineer (Hyderabad)
🏢 Search Advisers Services ( GUJ
📍 Hyderabad