- Configure & customize core ITSM applications:
Incident, Problem, Change, Request, CMDB, Knowledge
Develop workflows, business rules, client scripts, UI policies, and UI actions.
Implement SLAs, notifications, service catalogue items, and request workflows.
Improve process automation and drive ITILaligned practices.
Troubleshoot ITSM defects and optimize performance.
- ServiceNow Integrations
- Design and build integrations using REST APIs / SOAP
MID Server-based integrations
Integration Hub / Spokes
Integrate ServiceNow with 3rdparty tools
- Build Scripted REST APIs, transform maps, and data loads.
Troubleshoot integration failures and ensure secure API communication.
- ServiceNow Virtual Agent (VA)
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