Position Description Digital Workplace Engineer

POSITION TITLE:Digital Workplace Engineer LOCATION:Chennai, India (IDP Digital Campus HIN01)REPORTS TO:Head of Cyber Security Platforms and EngineeringBUSINESS UNIT:Global Information Services Cyber Security & Technology RiskDATE:June 2026
POSITION PURPOSE

The Digital Workplace Engineer sits within IDPs Cyber Security Platforms and Engineering team and is accountable for the day-to-day engineering, secure configuration, governance and continuous improvement of IDPs Microsoft 365 services and platforms including Microsoft Intune, Defender, SharePoint, OneDrive, Exchange Online, Teams, the Microsoft 365 services/licence estate and the broader end-user computing toolset.
As part of IDPs evolution to a domain-led, platforms-driven operating model, this role brings the previous Digital Workplace capability into the Cyber Security function baking security into every laptop, desktop and branch office and moving repeatable workplace controls from reactive support into a mature, automated and measurable operating model.
The successful candidate will be proactive, technically strong, communicative and a self-starter who leads from the front rather than waiting for direction. They will be heavily involved in the management of platform health, secure-by-default baselines, patching and vulnerability hygiene, contemporary collaboration governance and the safe enablement of AI-ready foundations across IDPs global tenant.
The role also owns the end-to-end Digital Workplace SOPs and knowledge base referenced in IDPs Confluence and ServiceNow knowledge sources, ensuring service boundaries, runbooks and how to engage documentation stay current and useful for the global business.
Key Performance Area Key Responsibility Microsoft 365 Services

- Responsible for configuring and operating IDPs M365 security baselines across Intune, Exchange Online, SharePoint, OneDrive, Teams, etc
- Maintain tenant governance standards, secure-by-default configurations
- Drive standardisation, drift monitoring, change discipline and lifecycle management across the workplace services estate.
- Handle escalations from Service Desk

End User Compute

- Responsible for managing Intune device compliance baselines, configuration profiles, application delivery and Autopilot/zero-touch onboarding patterns.
- Manage application deployments and commissions, and ensure deployments stay up to date.
- Continuously improve endpoint user experience and reduce support friction through automation, self-service and proactive issue prevention.
- Handle escalations from Service Desk

Patching & Vulnerability Governance

- Support patching and vulnerability governance through Ivanti Neurons, including reporting uplift, remediation accountability and operational views.
- Partner with SOC, Network Security, Infrastructure and Service Desk teams to drive findings to remediation in line with IDP expectations and SLAs.
- Maintain patch readiness for Windows/macOS workstations and supported workplace applications.

Data Protection,



Collaboration Governance & Copilot Readiness

- Govern SharePoint, OneDrive and Teams lifecycle, external sharing, permissions hygiene, retention/labels and operational runbooks.
- Enable safe adoption of Microsoft 365 Copilot and AI-ready foundations through data governance, oversharing remediation and access controls.

Digital Workplace Software, Licensing & Tooling

- Manage Digital Workplace software foundations including licences for M365, Teams, Adobe, Upstream Printer and the broader software catalogue.
- Support M365 licence optimization.
- Manage SharePoint storage usage and support version trimming or other storage conservation remediation activities.

SOPs, Knowledge & Service Boundaries

- Maintain the Digital Workplace SOP / End-to-End Process library in Confluence and the ServiceNow Knowledge Base for workplace technology.
- Ensure procedures, runbooks, ownership boundaries and how to engage documentation remain current, accurate and easy to follow.
- Transition repeatable L2/L3 Digital Workplace tasks to Service Desk or partner teams with clear procedures, quality controls and measurable reduction in escalations.

Communication, Stakeholder Engagement & Leadership

- Act as a technical leader and trusted point of contact across the global business for Digital Workplace and M365 security topics.
- Communicate clearly with technical and non-technical audiences, including Cyber leadership, Service Desk, business users and vendors.
- Lead initiatives independently, raise issues early, propose pragmatic solutions and coach other teams where needed.

Compliance, Risk & Reporting

- Operate platforms in line with IDPs security policies, risk appetite, privacy obligations and regulatory expectations.
- Provide operational metrics across Intune coverage, patch compliance, endpoint protection posture, platform health and service performance.
- Ensure audit-ready evidence is available through documented procedures, platform reporting and reliable operational records.

RELATIONSHIPS
Internal External

- Cyber Security Platforms & Engineering team (Melbourne / Manila / Chennai)
- Director Cyber Security & Technology Risk and Cyber Leadership team
- Identity & Workplace Technology IAM, PAM and workplace technology teams
- Networks & Security Architecture Meraki, Netskope, WAF and secure access teams
- Security Operations Centre SOC, SIEM and incident response
- Risk, Trust & Culture GRC, awareness, policy and assurance
- Global Service Desk, Infrastructure & Cloud Ops, Enterprise Architecture
- Privacy, Legal, Procurement, Finance and People Experience

- Microsoft M365, Intune, and Copilot support




- Ivanti Neurons patching and vulnerability management
- Netskope CASB / SASE / DLP
- Adobe, Miro, Inforiver, Upstream Printer and other workplace software vendors
- Managed service providers, implementation partners and vendor escalation contacts

TO BE SUCCESSFULEssential requirements

- Advanced English writing and editing skills.
- Critical thinker with strong problem-solving abilities.
- Advanced PowerShell scripting skills.
- Experience with Azure resources (storage account, automation account)
- Ability to collaborate within a team and across departments to achieve common goals.

WHATS IN IT FOR YOU

- Benefit from rewarding experiences.
- Become part of our connected global community, feel included and celebrate our diversity every day.
- Work alongside enthusiastic and passionate colleagues who are working towards the same goal of changing the world for the better, through global education.
- Thrive in an innovative agile digital culture.
- Be inspired and mentored by our courageous leaders who are authentic and approachable.

About IDP:
At IDP, we have been a global leader in international education services since 1969, helping aspiring students connect with institutions that best match their goals. Our mission is to unlock opportunities for everyone through expert guidance and support.
We empower people to turn aspirations into achievementswhether they are students, clients, test-takers, or our own team members. As the world of international education evolves, we remain committed to innovation, creating meaningful impact, and helping people thrive.
IDP provides core business in:
IDP Partners A leader in student-first recruitment, using global human-expertise and data driven insights to match institutions with students. Learn more at https://partners.idp.com/

IDP IELTS The International English Language Testing System is the worlds most popular English language test, used in work, study and migration processes. Learn more at https://ielts.idp.com

Student Placement Combining human expertise and technology, IDP helps students access their dream international course across 30 different countries. Learn more at https://www.idp.com

AIEC Proudly owned by IDP, the Australian International Education Conference is held annually to bring together stakeholders from across the sector. Learn more at https://aiec.idp.com

ACE The Australian Centre for Education is leading the provision of English Language Teaching services in Cambodia and the Southeast Asia Region. Learn more at https://acecambodia.org

ENVOY - The smarter and easy-to-use online English test, combining linguistic expertise with the latest AI technology to provide accurate insights. Envoy | AI English Language Proficiency Test

Find more about our career opportunities at https://www.careers.idp.com

At IDP, we are passionate about providing meaningful experiences and working with purpose, to help change the world for the better. Apply today and be part of our purpose driven journey.

1

📌 Digital Workplace Engineer (Chennai)
🏢 IDP
📍 Chennai