Job Details

Job Family: EBO Accounts Receivable (India)

Travel Required: Up to 25%

Clearance Required: None

Responsibilities

- Manage day-to-day AR operations, including planning, monitoring, directing, and evaluating team performance.
- Ensure compliance with departmental and corporate policies, procedures, and quality standards.
- Lead people management activities such as work allocation, coaching, feedback, and team building.
- Drive performance management through productivity tracking, quality reviews, one-on-one sessions, KRAs, and PIPs.
- Prepare and review internal and client performance reports.
- Develop and execute effective work allocation and resource management strategies.
- Manage a team with a span of control of PHONE_NUMBER employees.
- Demonstrate thorough knowledge of Accounts Receivable processes, Denials Management, and AR scenarios.
- Maintain expertise in both Federal and Commercial payor environments.
- Handle client interactions, escalations, and stakeholder communications effectively.
- Utilize knowledge of Medicare, Medicaid, ICD, and CPT codes in denial management.
- Develop a strong understanding of client-specific workflows, processes, and operational requirements.
- Identify operational priorities and workflow challenges to ensure timely delivery of work.
- Monitor schedules and communicate risks or delays to leadership proactively.
- Implement corrective actions during system issues or operational disruptions to maintain productivity.




- Optimize resource utilization and plan capacity allocation to address backlog requirements.
- Participate in and support quality review meetings with production teams.
- Actively contribute to project launches and monitor operational progress during implementation.
- Drive continuous improvement initiatives and exceed operational performance targets.
- Prioritize individual and team responsibilities while effectively communicating with diverse stakeholders.
- Identify automation opportunities and collaborate with IT teams for implementation.
- Utilize MS Excel, Word, and PowerPoint for reporting, analysis, and presentations.

Requirements
- Bachelors or masters degree.
- 10+ years of experience in the Healthcare Revenue Cycle Management industry.
- Minimum 3+ years of experience managing and mentoring large teams.
- Strong understanding of AR operations, denials, and healthcare payer processes.
- Excellent verbal and written communication skills.

Nice to Have
- Solid attention to detail and a highly reliable work ethic.
- Flexible mindset with a willingness to learn.
- Strong leadership and team management capabilities.
- Excellent analytical and interpersonal skills.
- Ability to work effectively with clients, peers, and senior leadership.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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