04 What You'll Own

- Build and own deep, trusted relationships with key client accounts
- Drive product adoption and ensure customers realise measurable value from LeadSquared
- Be the primary point of contact - the face of LeadSquared for your accounts
- Conduct regular business reviews and success planning sessions with senior stakeholders
- Act as the voice of the customer internally - collaborate with product, sales, and delivery teams
- Proactively identify risks and implement strategies to maintain high retention
- Track and improve CSAT, NPS, adoption, and engagement metrics across your portfolio

05 Must Have

- Experience in a client-facing role - customer success, account management, or similar
- Strong stakeholder management skills - comfortable engaging CXOs and decision-makers
- Solid understanding of CS metrics: CSAT, NPS, adoption, retention,



and health scoring
- Excellent communication and problem-solving skills - clear, confident, and consultative
- Ability to manage multiple accounts simultaneously without dropping the ball
- Experience working in a fast-paced, cross-functional setting

Good to Have

- Familiarity with CRM or customer success platforms - Salesforce, Gainsight, Zoho
- Prior experience in SaaS or technology-driven organisations

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Assistant Manager - Customer Success (Chennai)
🏢 LeadSquared
📍 Chennai