08 Aug
|
TVS Credit Services
|
Chennai
08 Aug
TVS Credit Services
Chennai
Role & responsibilities
MIS Executive for the CX team to manage and analyze customer interaction data across channels. The role involves preparing daily and monthly MIS dashboards, generating insights from CRM, App, bot, and IVR data, and creating impactful PPTs on customer connect metrics. The candidate should be strong in data analysis, reporting, and visualization to support CX decision-making.
Key Responsibilities:
- Prepare daily & monthly MIS dashboards and reports
- Analyse customer data from CRM, App, bots, and IVR
- Track customer connect metrics and trends
- Create PPTs and presentations for CX reviews
- Support data-driven decision making within CX
Core Skills:
- Advanced Excel, PowerPoint
- Data analysis & reporting
- Robust attention to detail
- Basic knowledge of CRM / digital channels preferred
📌 Mis Executive (Chennai)
🏢 TVS Credit Services
📍 Chennai