Job Title: Operations Manager

Job Summary

The Operations Manager will be responsible for overseeing and managing the end-to-end loan operations of the organization, ensuring smooth processing, timely disbursement, compliance with regulatory guidelines, and efficient coordination with internal and external stakeholders. The role requires strong operational expertise in vehicle finance, including Commercial Vehicle (CV), Car, and Tractor loan products.

Key Responsibilities

- Manage end-to-end loan operations from login to loan disbursement.
- Ensure accurate verification of customer documents, KYC, income, and collateral requirements.
- Coordinate with Sales, Credit, Legal, Finance, and Collection teams to ensure seamless loan processing.
- Monitor loan processing timelines (TAT) and ensure adherence to service standards.
- Supervise loan documentation, execution, disbursement, and record maintenance.
- Ensure compliance with RBI guidelines, internal policies, audit requirements, and regulatory standards.
- Identify operational risks and implement effective control measures.
- Monitor branch operations and provide operational support to regional teams.
- Handle customer and branch escalation cases related to loan processing and documentation.
- Track operational MIS, productivity reports, and portfolio-related data.
- Ensure proper maintenance of loan files and digital records.
- Work closely with technology teams for process automation and operational improvements.
- Train and mentor operations executives and branch operations staff.
- Participate in internal and external audits and ensure timely closure of audit observations.




- Drive continuous process improvement initiatives to enhance operational efficiency and customer experience.

Key Skills

- Solid knowledge of NBFC operations and lending processes.
- Hands-on experience in Commercial Vehicle, Car, and Tractor financing.
- Understanding of KYC, AML, loan documentation, and compliance requirements.
- Knowledge of RBI regulations applicable to NBFCs.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management skills.
- Proficiency in MS Excel, MIS reporting, and Loan Management Systems (LMS).
- Ability to manage multiple branches and operational teams.

Qualifications

- Bachelor's degree in Commerce, Business Administration, Finance, or a related field.
- MBA/PGDM (Finance/Operations) preferred.

Experience

- 510 years of experience in NBFC or Banking operations.
- Minimum 3 years of experience managing operations in Vehicle Finance (Commercial Vehicle, Car, and Tractor loans).
- Experience in team handling and process management is preferred.

Key Performance Indicators (KPIs)

- Loan Processing Turnaround Time (TAT)
- Disbursement Accuracy
- Operational Productivity
- Documentation Quality
- Audit and Compliance Score
- Customer Satisfaction
- Error Rate in Loan Processing
- Branch Operations Efficiency
- Process Improvement Initiatives
- Team Performance and Development

Preferred Competencies

- Leadership and people management
- Operational excellence
- Decision-making ability
- Attention to detail
- Process orientation
- Time management
- Customer-centric approach
- Integrity and accountability

Interested Candidates to share their resumes at [email protected] or (phone hidden)

📌 Operations Manager (Chennai)
🏢 Dugar Finance & Investments
📍 Chennai