1. Cost Estimation & Quotation

- Prepare detailed cost estimations for castings based on drawings, specifications, and customer requirements
- Analyse raw material cost, machining cost, pattern cost, and overheads
- Coordinate with production, design, and finance teams for accurate costing inputs
- Prepare and submit competitive quotations to customers
- Review and revise estimates based on changes in specifications or market conditions

2. Customer Coordination & Follow-Up

- Act as the primary point of contact for assigned customers
- Maintain strong relationships to ensure repeat business and customer satisfaction
- Follow up on enquiries, quotations, and order confirmations
- Handle customer communication regarding delivery schedules, quality concerns, and technical clarifications
- Ensure timely response to customer queries and requirements

3. Castings & Production Follow-Up

- Track order status from order receipt to final dispatch
- Coordinate with production planning, foundry, machining, and quality teams
- Ensure adherence to delivery timelines and customer commitments
- Monitor progress and proactively resolve bottlenecks in production
- Update customers regularly on order status and expected delivery

4. Liaison Between Customer & Manufacturing Plant





- Act as a communication bridge between customers and internal departments
- Translate customer requirements into actionable production instructions
- Ensure alignment of customer expectations with manufacturing capabilities
- Coordinate for sample approvals, inspections, and dispatch clearances

5. Order Processing & Documentation

- Prepare and process sales orders, work orders, and related documentation
- Maintain accurate records of customer orders, quotations, and communications
- Coordinate with dispatch and logistics teams for shipment documentation
- Ensure compliance with commercial terms and conditions

6. Market & Business Support

- Assist in identifying current business opportunities and potential customers
- Support marketing initiatives such as client visits, exhibitions, and presentations
- Analyse customer feedback and market trends for continuous improvement
- Work towards achieving sales targets and business growth objectives

7. Coordination with Internal Teams

- Work closely with:
- Design & Engineering (for technical clarification)
- Production & Planning (for execution)
- Quality Assurance (for compliance)
- Finance (for costing and payments)
- Ensure smooth inter-departmental communication

📌 Commercial Department Executive (Chennai)
🏢 Brakes India
📍 Chennai