Key Responsibilities - Lead mentor a team of technical support engineers - Handle escalated tickets resolve complex technical issues - Ensure SLA compliance maintain high CSAT NPS scores - Monitor ticket queues assign tasks balance workload - Conduct training performance reviews coaching - Collaborate with dev QA product teams for bug fixes improvements - Generate reports track KPIs identify process bottlenecks - Keep documentation knowledge base SOPs up-to-date Skills - Robust technical troubleshooting OS hardware software networking - Leadership team management motivation - Excellent communication English local language - Problem-solving analytical thinking pressure handling - Experience with ticketing tools Zendesk Freshdesk JIRA etc - Basic scripting automation optional plus Requirements - Bachelor s degree in CS IT Engineering or related field - 3-5 years technical support experience at least 1-2 years supervisory - Certifications like CCNA CompTIA A ITIL helpful not mandatory Job Type Full-time Pay 18 565 75 - 42 149 27 per month Work Location In person

📌 Technical Support Supervisor (Maharashtra)
🏢 Astranova Biotech
📍 Maharashtra