Experience Requirement 1 Job Type Full Time Permanent Job Location Mohali We at Master Software Solutions are hiring skilled Customer Success Manager to join the team Responsibilities Serve as the primary point of contact for assigned clients building strong and trusted relationships Develop a deep understanding of client goals workflows and challenges to drive effective adoption and usage of the platform Guide and train clients on product features updates and best practices to maximize value and user satisfaction Monitor customer engagement to identify risks opportunities for upselling and potential areas for account expansion Manage and resolve customer inquiries or issues promptly coordinating with cross-functional teams such as Support Product and Engineering Track and report on account health customer satisfaction metrics and renewal timelines Maintain accurate and up-to-date client records within CRM tools HubSpot Excel etc Conduct periodic check-ins QBRs and structured feedback sessions to ensure alignment and long-term success Collaborate closely with onboarding and product teams to ensure seamless client transitions and robust product adoption Document and monitor onboarding progress using internal tools ensuring all milestones are met Gather and act on client feedback post-onboarding ensuring a smooth transfer of accounts to the Customer Success lifecycle Continuously evaluate and enhance onboarding and customer success processes to improve efficiency and customer outcomes Benefits Cell phone reimbursement Food provided Paid sick time Provident Fund Qualification Minimum Graduation Contact Please contact us at below-mentioned number Sonal HR Executive -(phone hidden) Kshitiz Sangra -(phone hidden) Email hr mastersoftwaresolutions com

📌 Customer Success Manager (Punjab)
🏢 Master Software Solutions
📍 Punjab