JLL supports the Whole You personally and professionally Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology to our clients We are committed to hiring the best most talented people in our industry and we support them through professional growth flexibility and personalized benefits to manage life in and outside of work Whether you ve got deep experience in commercial real estate skilled trades and technology or you re looking to apply your relevant experience to a new industry we empower you to shape a brighter way forward so you can thrive professionally and personally Guest Relations Executive Work Dynamics What s your ambition Is it a big goal or small steps Professional or personal We d like to know because at JLL we make your ambitions our business And if you have ambitions in Workplace Experience join us to be inspired by the best Job type Sound like the job you re looking for Before you apply it s also worth knowing what we are looking for Job type Full time Reporting Manager Lobby Manager No of staff managed NA Job Aim To be responsible for guest s first impression of the organization meet greet and assist the client guests and visitors every day Manage front office in accordance with company policies procedures and processes Achievement of defined key performance indicators and service level agreement targets What This Job Involves Responsibilities Key Operations delivery Greet visitors clients providing a friendly courteous front office service reflecting the corporate image of the client Site personnel are notified of guest s arrival immediately and follow up calls made where guests are not picked up coordinating with the host sponsor Issue visitor badges temporary card service badge new joiners ID access card Follow up for the return of respective ID access cards with respective stake holders Ensure safety briefing to the client visitor interview candidates and provide necessary emergency safety brochures Ensure Accenture specific processes manuals is followed Visitor admission is properly authorized Maintained visitor logbook and book taxis if required Assisting with special needs for visitors with disabilities Ensuring basic cleanliness of lobby lifts and public area Ensure the laptop details are scanned and check for Govt ID s Handling client visitors sponsors complaints feedbacks and other related problems and communicate to next level or as per escalation matrix Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival Client safety and security protocols are followed Daily reconciliation shredding of daily badges Participate in Emergency Evacuation procedures including crisis management and business continuity Sound like the job you re looking for Before you apply it s also worth knowing what we are looking for Competencies Excellent communication skills Strong customer service drive Outstanding problem-solving skills Able to work flexible schedule Quick learner and ability to motivate self Proven working experience as a guest relation Executive Confidently able to present to clients Hands-on experience in using visitor management software and MS office Strong team player within a customer service team environment Job profile Qualification Prefer BHM Bachelor s Degree Industry Type FM Services Hotel Overall Experience 2-4 years Industry Experience 2-3 years Technical Skills Computer knowledge Generic Skills Communication Vendor people management Planning Prioritizing and organizing Behaviors Achievement level Team work Learning attitude Positive thinking What you can expect from us You ll join an entrepreneurial inclusive culture One where we succeed together - across the desk and around the globe Where like-minded people work naturally together to achieve great things Keep your ambitions in sight and imagine where JLL can take you If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements below We re interested in getting to know you and what you bring to the table Personalized benefits that support personal well-being and growth JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health About JLL - We re JLL a leading professional services and investment management firm specializing in real estate We have operations in over 80 countries and a workforce of over 102 000 individuals around the world who help real estate owners occupiers and investors achieve their business ambitions As a global Fortune 500 company we also have an inherent responsibility to drive sustainability and corporate social responsibility That s why we re committed to our purpose to shape the future of real estate for a better world We re using the most advanced technology to create rewarding opportunities amazing spaces and sustainable real estate solutions for our clients our people and our communities Our core values of teamwork ethics and excellence are also fundamental to everything we do and we re honored to be recognized with awards for our success by organizations both globally and locally Creating a diverse and inclusive culture where we all feel welcomed valued and empowered to achieve our full potential is important to who we are today and where we re headed in the future And we know that unique backgrounds experiences and perspectives help us think bigger spark innovation and succeed together