Job Title Customer Service Representative On-site Bengaluru Location Outerworld Store Office Bengaluru Employment Type Full-Time On-Site About the Role Outerworld is looking for a customer-focused and proactive Customer Service Representative to join our Bengaluru team In this role you will manage customer interactions across calls chats and emails ensuring quick and accurate resolutions while delivering an exceptional support experience You will closely collaborate with internal teams to streamline processes improve service quality and uphold Outerworld s customer-first standards Fluency in English and Hindi is mandatory Key Responsibilities Handle customer inquiries across phone calls chat support and email Provide prompt and effective resolution to customer issues Maintain accurate documentation of interactions and feedback Coordinate with operations warehouse and marketing teams to resolve customer concerns Identify recurring issues and share insights for process improvements Maintain a high level of professionalism and customer satisfaction at all times Support initiatives to enhance overall customer experience Qualifications Strong understanding of customer service principles and practices Excellent verbal and written communication skills Fluent in English and Hindi mandatory Empathetic patient and solution-oriented mindset Ability to work full-time on-site in Bengaluru Prior experience in customer-facing roles preferred D2C e-commerce experience is a plus Familiarity with CRM or support tools is an added advantage Job Types Full time Permanent Pay 25 000 00 - 33 829 13 per month Work Location In person

📌 Customer Service Representative (Karnataka)
🏢 Outerworld
📍 Karnataka