At Lilly we unite caring with discovery to make life better for people around the world We are a global healthcare leader headquartered in Indianapolis Indiana Our employees around the world work to discover and bring life-changing medicines to those who need them improve the understanding and management of disease and give back to our communities through philanthropy and volunteerism We give our best effort to our work and we put people first We re looking for people who are determined to make life better for people around the world About the Technology Organization Technology at Lilly builds and maintains capabilities using cutting edge technologies like most prominent tech companies What differentiates Technology at Lilly is that we create current possibilities through tech to advance our purpose - creating medicines that make life better for people around the world like data driven drug discovery and connected clinical trials We hire the best technology professionals from a variety of backgrounds so they can bring an assortment of knowledge skills and diverse thinking to deliver innovative solutions in every area of the enterprise About the Business Function From molecule to market Global Manufacturing plays an important role in every step along a product s lifecycle Most of our customers never see the scientific and technical resources behind our medicines But customers experience every day the performance of our high-quality products and global supply network Global Manufacturing comprises a core group of functions that contribute to the production and supply of high-quality products Engineering Manufacturing Information Control Systems Quality Labs Technology Services Manufacturing Science Global Health Safety and Environment and Global Supply Chain Job Title Senior Technical Configurator - LabVantage LIMS The Senior Technical Configurator - LabVantage will be responsible for the design configuration and enhancement of LabVantage LIMS modules to support laboratory operations across Quality Control QC labs This role requires a strong blend of LabVantage technical configuration expertise domain knowledge of laboratory processes in pharma and understanding ofvalidation principles and GxP compliance The configurator will ensure that LIMS functionalities are optimized standardized secure and scalable across global laboratories while enabling integration with instruments CDS SAP Labs and enterprise systems Key Responsibilities 1 System Configuration Master Data Design Configure customize and maintain LabVantage LIMS modules including sample management test methods specifications stability instrument management labels and reporting Design and manage master data models hierarchies and workflows that support standardized business processes and ensure global data integrity Implement and maintain configuration components such as test templates calculations result entry forms limits management and controlled vocabularies Configure user roles or job types privileges and security models compliant with global and site-level governance standards Support Azure cloud-hosted environments ensuring configuration compatibility scalability and adherence to enterprise IT policies Manage version control and lifecycle management of configuration objects ensuring traceability and alignment with validated state 2 Technical Development Platform Support Provide Tier 2 platform and master data support acting as the primary escalation layer after support partner and before global solution teams Analyze triage and resolve system issues through root cause analysis leveraging both business and technical knowledge to minimize downtime Develop and maintain scripts business rules and LabVantage SDK components to automate data processing and workflow activities Support and troubleshoot instrument integrations e g Empower Chromeleon SmartLab Darwin Complex instruments and maintain data exchange with ERP ELN QMS MES EM and analytics systems Develop or maintain barcode custom labels using Bartender label and printing software Develop and maintain custom reports APIs and interfaces ensuring seamless information flow and system interoperability Apply automated testing frameworks and tools to validate configuration changes and regression scenarios in future-state environments Manage and implement configured and custom code in version control through the release lifecycle 3 Quality Validation Compliance Ensure all configuration activities comply with GxP 21 CFR Part 11 and data integrity ALCOA principles Prepare and maintain design specifications configuration documentation and validation test scripts for IQ OQ PQ activities along with installation procedures Support change control release management and deployment processes ensuring compliance and stability in a multi-environment setup Contribute to validation automation initiatives aligned with cloud-first DevOps-enabled quality systems Build testing scenarios documents and to test method templates Collaborate with Change Control Board CAB ensuring controlled deployment of configurations 4 Support Maintenance Continuous Improvement Act as the Tier 2 advanced support team resolving complex issues and enhancement feature requests prior to global IT escalation Partner with support partner and internal business users to provide proactive knowledge-based resolutions that improve incident turnaround time Support platform upgrades patch management and regression testing using automated test scripts and validation tools Identify and implement opportunities for process automation master data harmonization and operational excellence Maintain comprehensive knowledge base documentation reusable templates and configuration repositories to support scalability and onboarding Contribution towards the Vendor package impact analysis on the existing workflow modules 5 Collaboration Leadership Governance Collaborate with Global IT and global solution architects validation teams and functional business leads to translate requirements into standardized supportable configurations Serve as a technical SME for platform and master data management within the LabVantage ecosystem Mentor and guide junior team members on LabVantage configuration standards troubleshooting and support methodologies Partner with vendors and managed service teams to ensure high-quality compliant technical delivery within the Azure environment Contribute to global governance forums to drive alignment consistency and optimization across the enterprise LIMS landscape Expertise with Lab Product features How you will succeed Own Tier 2 Resolution Act as the first line of advanced support after the support partner triaging troubleshooting and resolving complex LabVantage and master data issues before escalation to global teams Enable Scalable Cloud-Ready Operations Leverage Azure cloud expertise and automated testing tools to drive reliability validation efficiency and system scalability Strengthen Data Integrity Standardization Maintain robust compliant master data and configurations that enable consistent global processes and trustworthy analytics Drive Continuous Improvement Identify and implement automation integration and optimization opportunities that enhance efficiency and reduce support demand Collaborate Lead Partner effectively with global architects vendors and business stakeholders while mentoring peers to ensure high-quality standardized delivery across the enterprise What you should bring Excellent problem-solving and analytical skills Strong attention to detail and adherence to compliance requirements Ability to work independently and in cross-functional teams Strong communication and documentation skills Agile mindset with focus on continuous improvement and automation Result oriented and proactiveness for problems into opportunity creations for expansion to the Lab Industry Industry best practise bench marking and open to adopt technology driven approach Basic Qualifications and Experience Requirement Bachelor s or Master s degree in Computer Science Information Technology Biotechnology Chemistry or a related discipline 12 years of experience in LIMS configuration and administration with 5 years specifically on LabVantage LIMS Deep understanding of LabVantage architecture configuration framework and SDK capabilities Java Groovy or similar scripting Experience in building and maintaining test methods workflows calculations and specifications within LabVantage Strong knowledge of QC lab processes in the pharma or life sciences domain Working experience with instrument integrations data interfaces REST SOAP APIs file-based or middleware and reporting tools Proven experience with CSV documentation audit readiness and change control processes Exposure to system upgrades performance tuning and cloud deployments preferred Additional Skills Preferences Azure Cloud Administration Deployment Experience managing supporting or optimizing applications hosted on Azure VMs storage networking security monitoring Automated Testing Validation Tools Familiarity with test automation frameworks and scripting for regression functional and performance testing in validated systems Scripting Development Proficiency Hands-on ability in Java Groovy or SQL for LabVantage SDK enhancements data manipulation and process automation API Integration Knowledge Understanding of REST SOAP APIs middleware and data exchange standards between LIMS ERP ELN and QMS platforms Master Data Governance Experience defining maintaining and auditing master data models ensuring data quality traceability and compliance Change Release Management Knowledge of configuration lifecycle processes version control and validation documentation within regulated environments Knowledge Base Development Ability to create reusable documentation SOPs and troubleshooting guides for knowledge sharing and faster issue resolution Hands-on experience in tools like JIRA ALM Service Now PL SQL leveraging SQL Server GitHub Lucid charts Certification in LabVantage Administration and SDMS from LabVantage solutions is preferred Additional Information N A Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce ensuring equal opportunities when vying for positions If you require accommodation to submit a resume for a position at Lilly please complete the accommodation request form https careers lilly com us en workplace-accommodation for further assistance Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response Lilly does not discriminate on the basis of age race color religion gender sexual orientation gender identity gender expression national origin protected veteran status disability or any other legally protected status WeAreLilly