Customer Experience Strategy Develop and implement a comprehensive strategy to enhance the overall experience of pet parents ensuring they feel understood supported and valued throughout their pet s care journey Team Training Development Train and mentor clinic teams in customer service communication and empathy empowering them to deliver exceptional service and maintain consistent standards across all locations Pet Parent Advocacy Act as a liaison between the clinic and pet parents ensuring their concerns and needs are addressed with compassion Create channels for feedback and continuously improve service based on input Crisis Communication Reassurance Develop processes for handling sensitive situations when pets are in critical condition ensuring pet parents receive timely updates and emotional support reducing anxiety and fostering trust Customer Relationship Management Build and maintain strong relationships with pet parents ensuring long-term loyalty and retention through personalized care and regular follow-ups Service Improvement Initiatives Analyze customer feedback clinic processes and interactions to identify areas for improvement implementing new procedures to enhance service quality and the overall pet parent experience Collaborate with Technical Team Work closely with veterinarians and clinical staff to ensure seamless communication and coordination between the medical team and pet parents creating a holistic care workplace Brand Alignment Ensure that all customer interactions align with Company s values of empathy professionalism and reliability representing the brand consistently across all touchpoints Job Type Full-time Pay 2 000 000 00 - 3 000 000 00 per year Application Question s Do you have degree in any of these streams - Bachelor s degree in Business Hospitality Customer Experience or a related field Do you like pets This role would lead to speaking to pet owners as well Education Bachelor s Preferred Work Location In person

📌 Customer Experience Head (np, Mumbai) (Maharashtra)
🏢 HR Planners And Developers
📍 Maharashtra