Role Overview The Telecaller will be responsible for contacting potential customers or students handling incoming enquiries providing accurate information and ensuring consistent follow-ups to convert leads into successful admissions or sales The role requires excellent communication skills persistence and a customer-focused approach Key Responsibilities Act as the first point of contact for all new enquiries from prospective students via phone WhatsApp email social media or CRM Ensure immediate follow-up and high-quality engagement to convert leads into admissions Manage update and track all leads through CRM systems with accuracy and timely status updates Coordinate closely with the marketing and admissions teams to align communication campaigns and follow-up strategies Provide clear accurate information on courses fees schedules faculty offerings and institutional highlights Handle queries and address concerns promptly and professionally maintaining a high standard of customer service Identify high-intent leads and escalate to senior counsellors for faster closure Maintain daily reports on lead responses follow-up activities and conversion progress Support promotional campaigns webinars events and outreach activities as required Contribute to continuous improvement of enquiry-handling processes and customer experience Required Skills Qualifications Strong communication skills verbal written 6 months - 1 year in CRM operations student counselling customer support or telemarketing Excellent customer-handling and problem-solving abilities Proficiency in CRM software and lead-management tools Ability to work in fast-paced environments with quick turnaround Strong coordination skills with marketing admissions and academic teams Basic understanding of student counselling or sales processes preferred Comfortable handling calls messages and follow-up targets Personal Attributes Energetic proactive and quick in response Highly organized with attention to detail Customer-focused mindset with a positive attitude Ability to multitask and manage time efficiently Job Types Full time Permanent Work Location In person

📌 Tele Calling Executive (Tamil Nadu)
🏢 Shankar IAS ACADEMY
📍 Tamil Nadu