At Trane TechnologiesTM and through our businesses including Trane and Thermo King we create innovative climate solutions for buildings homes and transportation that challenge what s possible for a sustainable world We re a team that dares to look at the world s challenges and see impactful possibilities We believe in a better future when we uplift others and enable our people to thrive at work and at home We boldly go Job Summary Responsibilities Act as customers representative Operate as the lead point of contact for all matters specific to the customers Managing a portfolio of accounts and utilizing account management process to identify key customers and to develop specific action plans to grow identified accounts Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers Identifies potential opportunities with existing and new customers and update customers on Service Agreement Contract and Valued Added Service Options like Trance Care Service Chiller Renewal etc Identify sales opportunities elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong long-lasting customer relationships Encourage customer growth and loyalty to the company through continuous support and customer assistance Resolves customer complaints by investigating problems with internal stakeholders develops evaluates and discusses possible solutions internally and makes recommendations to customers Organize regular Service Reviews with customers and Ops team on Hot jobs and critical issues Understand customers Vertical Market Needs and determines pricing and selling strategies Prepares and reviews contract terms and conditions using standard Trane templates when applicable Presents the proposal to the customer Provides marketplace feedback including competitive information customer expectations industry trends etc Organizing customers events and providing input on regular communication letters Qualification Bachelor s degree in engineering with at least 5 years relevant owner direct sales experience Knowledge of HVAC system Chiller Plant Airside Energy Services and Building Services will be an added advantage Key Competencies Ability to read analyze and interpret engineering documents Ability to respond effectively to the most sensitive inquiries or complaints Read and comprehend instructions correspondence and memos Effectively present information to customers and other employees of the organization Ability to define problems collect data establish facts and draw valid conclusions Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables Enjoy working collaboratively with others and meeting current people Willing to learn new options and upgrade their skillset to better serve customers We offer competitive compensation and comprehensive benefits and programs We are an equal opportunity employer all qualified applicants will receive consideration for employment without regard to race colour religion sex sexual orientation gender identity national origin pregnancy age marital status disability status as a protected veteran or any legally protected status

📌 Customer Service Consultant - Ebi (Tamil Nadu)
🏢 Trane Technologies
📍 Tamil Nadu