OnGrid is a leading digital trust platform offering digital KYC verifications and background checks foronboarding employees contractors users merchants customers etc Founded by IIT-B alumni OnGridhas completed more than 500 million checks across 3000 happy clients At OnGrid we are focused on redefining and reimagining trust safety compliance and accountabilitythrough our platforms OnGrid eLockr and Gridlines Having built these basic pillars of trust and creating a profitable venture with 300 full time people in the process we now want our imaginationto be let loose and think of avenues never explored and execute in ways never implemented before Objective Understand organization business product check the alignment of client businesses Roles Responsibilities Building long-term relationships with clients Build relationships with key employees among clients Addressing clients concerns and complaints Create plans to address clients business needs Advise clients on creating profitable processes Schedule regular meetings with clients to ensure they are satisfied Act as point of contact for complaints and escalate issues as appropriate Collaborate with internal teams e g sales engineers senior management operations toaddress clients needs Requirements 1-4 years of experience in Client Servicing Customer Service Graduate in any specialization Good knowledge of working on google sheets and Microsoft office Problem-solving oriented attitude with professionalism Strong multitasking time management and target achieving skills Excellent communication and listening skills with good command of the English language Both written and spoken Ability to perform under pressure Job Type Full-time Pay 25 000 00 - 30 000 00 per month Benefits Health insurance Work Location In person