Tatigkeitsbereich Supply Chain Management Fachabteilung Global Logistics Customer Business EoP Gesellschaft Mercedes-Benz Research and Development India Private Limited Standort Mercedes-Benz Research and Development India Private Limited Bangalore Startdatum 01 02 2026 Veroffentlichungsdatum 14 01 2026 Stellennummer MER0003V5O Arbeitszeit Vollzeit Aufgaben About MBRDI Mercedes-Benz Research and Development India MBRDI headquartered in Bengaluru with a satellite office in Pune is the largest R D center for Mercedes-Benz Group AG outside of Germany Our mission is to drive innovation and excellence in automotive engineering digitalization and sustainable mobility solutions shaping the future of mobility Business Process Analyst - Claims ReturnsRole Overview The Business Process Analyst for Claims Returns ensures that the MS Dynamics 365-based SMS solution effectively supports all processes related to dealer claims supplier returns and credit note management within the automotive logistics domain The role bridges business operations and IT ensuring efficient compliant and high-quality handling of reverse logistics and claims processing Key ResponsibilitiesMonitoring daily processes in the SMS solution and identifying opportunities for improvement Providing first-line analysis of issues coordinating resolution with IT and consultants Gathering documenting and prioritizing enhancement requests from business stakeholders Collaborating with Global Governance Owners to align solution changes with global process standards Testing and validating changes UAT data checks before release Creating and maintaining process documentation test cases and training materials Supporting training onboarding and adoption of the SMS solution by end users Contributing business input to continuous improvement and roadmap discussions Qualifikationen Required Qualifications Must Have Skills Minimum 5 years experience in ERP-driven automotive logistics processes with hands-on expertise in MS Dynamics 365 Advanced English proficiency German language skills are a plus Preferred Personal Attributes Ability to coordinate complex topics and projects Experience in moderating large group discussions Strong leadership skills Experience in international collaboration High level of self-management and initiative Reliability and open-mindedness Willingness to travel for onsite engagements a few weeks as needed Why Join Us Be part of a purpose-driven organization that is shaping the future of mobility Work on cutting-edge technologies and global projects Thrive in a collaborative diverse and inclusive setting Access world-class infrastructure and continuous learning opportunities Equal Opportunity Statement At MBRDI we are committed to diversity and inclusion We welcome applications from all qualified individuals regardless of gender background or ability Benefits Mitarbeiterrabatte moglich Gesundheitsmassnahmen Mitarbeiterhandy moglich Essenszulagen Betriebliche Altersversorgung Hybrides Arbeiten moglich Mobilitatsangebote Mitarbeiter Events Coaching Flexible Arbeitszeit moglich Kinderbetreuung Parkplatz Kantine Cafe Gute Anbindung Barrierefreiheit Betriebsarzt KontaktMercedes-Benz Research and Development India Private Limited Plot No 5-P EPIP 1st Phase560066 BangaloreDetails zum Standort MBRDI Recruitment E-Mail mbrdi recruitment mercedes-benz com

📌 Business Process Analyst - Claims & Returns - Sms (Karnataka)
🏢 Mercedes Benz Group
📍 Karnataka