Description About Norstella At Norstella our mission is simple to help our clients bring life-saving therapies to market quicker and help patients in need Founded in 2022 but with history going back to 1939 Norstella unites best-in-class brands to help clients navigate the complexities at each step of the drug development life cycle and get the right treatments to the right patients at the right time Each organization Citeline Evaluate MMIT Panalgo The Dedham Group delivers must-have answers for critical strategic and commercial decision-making Together via our market-leading brands we help our clients Citeline - accelerate the drug development cycle Evaluate - bring the right drugs to market MMIT - identify barrier to patient access Panalgo - turn data into insight faster The Dedham Group - think strategically for specialty therapeutics By combining the efforts of each organization under Norstella we can offer an even wider breadth of expertise cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data machine learning and predictive analytics As one of the largest global pharma intelligence solution providers Norstella has a footprint across the globe with teams of experts delivering world class solutions in the USA UK The Netherlands Japan China and India Job SummaryThis Analyst Content Strategy role is focused on process engineering The analyst is responsible for conducting in-depth and forensic analysis of the workflow processes that span across different teams The primary objective of this role is to identify operational issues incorrect process paths missing tasks bottlenecks and inefficiencies within the workflow and collaborate with content and technology teams to implement process improvements The PE Analyst will investigate understand the root causes of issues to optimize operational effectiveness follow the process of collating triaging prioritizing issues They will be the bridge between operations and tech communicating and translating the ask across both teams based on their familiarity with the processes and practices on either side They will also test and sign off on the resolution work towards a robust solution Working within the PE team and reporting to the PE Director the PE Analyst will provide support in identifying automation opportunities and technologies to help Norstella to transform its Data Operations business and deliver significant automation to allow the business to scale efficiently using a data-driven approach The PE team will connect with Data Operations Data Science Data Engineering and Product Management to automate complex or high-volume processes across authoring platforms ResponsibilitiesUnderstand end-to-end process of acquiring authoring mastered data to curate valuable content that powers Norstella s industry-leading products Act as a subject matter expert on workflow processes providing guidance and support to teams to ensure adherence to standard processes and best practices Develop and maintain process documentation including workflows standard operating procedures SOPs and guidelines keeping the documentation accurate and up to date Analyze the end-to-end workflow process and identify issues pain points and inefficiencies affecting operational performance Conduct detailed forensic analysis to investigate the root causes of operational issues arising from the technical implementation such as missing sources incorrect task assignments and other process breakdowns Study and discover process deficiencies and provide recommendations for workflow redesign automation tooling and technology enhancements to streamline the workflow process Deliver agreed implementation plans at pace to support data operations transformation Collaborate with cross-functional teams including data science engineering content operations and change management teams to develop test and implement process fixes and process improvements based on the findings from the analysis Monitor and track process performance metrics to measure the effectiveness of implemented improvements Monitor to make sure the defects fixed do not reappear and process improvements made do not break or impact other parts of the workflow Qualification ExperienceGraduate Post-Graduate Doctorate degree in engineering Science or a related field Minimum 3 years of work experience in business research and secondary data analysis Relevant certifications of the following tools are a plus Microsoft Visio Lucidchart Expert level Microsoft Excel Expert level SharePoint Expert level Project Management tools JIRA Monday com Confluence etc Expert level Data Analysis and Visualization PowerBI Tableau Intermediate level Experience with automation tools such as PowerAutomate is desirable Experience writing automation scripts using Python or other programming language Experience in developing and or consuming APIs Website development experience or strong knowledge of web architecture Previous experience working in a data operations environment with colleagues in the US and UK is desirable Proven experience in analyzing and improving workflow processes preferably in a cross-functional environment Experience defining and delivering transformative automation programs is desirable including familiarity with working in process mapping for automation participation in automation cycles and actual writing of some or full process automation Motivated self-starter with strong attention to detail and a commitment to delivering high-quality work Strong analytical and problem-solving skills with the ability to conduct forensic analysis and identify root causes of process issues Ability to analyze and interpret data identifying issues related to accuracy completeness consistency etc Ability to prioritize tasks manage multiple projects simultaneously and meet deadlines working with a sense of urgency to deliver against the prospect that awaits Excellent collaboration skills and evidence of working across different teams to resolve issues that cut across teams BenefitsHealth Insurance Provident Fund Reimbursement of Certification Expenses Gratuity 24x7 Health Desk Our guiding principles for success at Norstella 01 Bold Passionate Mission-First We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do 02 Integrity Truth Reality We make promises that we can keep and goals that push us to new heights Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn t By being true to the data and producing realistic metrics we are able to create plans and resources to achieve our goals 03 Kindness Empathy Grace We will empathize with everyone s situation provide positive and constructive feedback with kindness and accept opportunities for improvement with grace and gratitude We use this principle across the organization to collaborate and build lines of open communication 04 Resilience Mettle Perseverance We will persevere - even in difficult and challenging situations Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission 05 Humility Gratitude Learning We will be true learners by showing humility and gratitude in our work We recognize that the smartest person in the room is the one who is always listening learning and willing to shift their thinking Norstella is an equal opportunities employer and does not discriminate on the grounds of gender sexual orientation marital or civil partner status pregnancy or maternity gender reassignment race color nationality ethnic or national origin religion or belief disability or age Our ethos is to respect and value people s differences to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success We believe that all decisions about people at work should be based on the individual s abilities skills performance and behavior and our business requirements Norstella operates a zero tolerance policy to any form of discrimination abuse or harassment Sometimes the best opportunities are hidden by self-doubt We disqualify ourselves before we have the opportunity to be considered Regardless of where you came from how you identify or the path that led you here- you are welcome If you read this job description and feel passion and excitement we re just as excited about you All legitimate roles with Norstella will be posted on Norstella s job board which is located at norstella com careers If a role is not posted on this job board a candidate should assume the role is not a legitimate role with Norstella Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella Norstella will never ask for anything of value or any type of payment during or as part of any recruitment interview or pre-hire onboarding process If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella please contact the Company using the following email address ApplicationHelp norstella com