JLL supports the Whole You personally and professionally Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology to our clients We are committed to hiring the best most talented people in our industry and we support them through professional growth flexibility and personalized benefits to manage life in and outside of work Whether you ve got deep experience in commercial real estate skilled trades and technology or you re looking to apply your relevant experience to a new industry we empower you to shape a brighter way forward so you can thrive professionally and personally Senior Technical Services Manager Work Dynamics What this job involves Leading Technical Services You will be responsible for delivering superior technical services overseeing all operations of all building systems ensuring they run efficiently safely and cost-effectively In an exciting and dynamic environment you ll achieve excellence in managing critical operations and programs onsite with our client You ll ensure the highest standards are delivered and best practices implemented consistently You ll partner with vendors providing your expertise in managing the client environment and technical services with a focus on continuous improvement and risk management in partnership with multiple stakeholders such as site operations sustainability and EHS team Responsible for providing outstanding client service you ll lead monitor and mentor to effectively control technical services activity This role will also support local and regional initiatives by driving consistent improvements in implementation and service delivery This position has frequent contact with stakeholders requiring zero-downtime to client operations and ensuring all Client assets are maintained based as per JLL and client policies Demonstrate excellent Leadership skills and be a good communicator who is able to quickly grasp stakeholder dynamics and needs in the Account Lead and help grow the Technical Services Team by being a positive role model Ensure client infrastructures are resilient and understand the critical MEP systems on site including UPS generator fire alarm etc with an ability to support client security teams and their systems Responsible to manage 24-Hr emergency alarms on client premise Must be prepared to manage call-outs and support out of normal working hours where applicable Work closely with the Site Services Manager and the Team to support smooth daily operations Prepare and present Monthly Management Reports MMRs for Technical Services highlighting each month s progress and achievements to the client Support JLL EOS CMO program and timely Incident Management Reporting Be diligent and decisive in ambiguous situations Carry out ad-hoc surveillance walk throughs to ensure Quality and Safety are promoted at Site consistently Manage all building automation systems BMS Lighting Control system BOS Manage supervise and develop a close working relationship with all of the vendors under his her control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high quality of service Responsible for client premise inspection and safety standards are used to comply with client JLL and local guidelines Responsible for managing the building shutdown activities and coordination support to stakeholders Supporting stakeholders to any request related to facilities Facilitate the 6-monthly Annual emergency fire drill Coordinate special projects as directed by JLL or client Ensures delivery of PPM in line with agreed timelines and monitors vendors to ensure service delivery in line with KPI SLAs Have an innovative and growth mindset Act as a coach and mentor You ll play a key role in actively encouraging an environment that supports teamwork cooperation performance excellence and personal success You ll play the role of coach motivating and developing team members through regular assessments of service delivery and always seeking to improve where possible Prioritizing the facilities needs always Experienced in technical services you ll be on top of all the mechanical electrical plumbing and civil works needed while managing facilities Likewise you ll play an essential role in reducing workplace risks by maintaining visibility of maintenance routine inspections and scheduled down times You ll stay in close contact with teams for all facility related issues ensuring total compliance with all legal and technical services related process procedure and standards You ll be hands-on in your approach and while able to periodically review logs checklists and maintenance schedules you ll also spearhead and implement cost saving and energy programs for sustainable operational building improving efficiency and minimising environmental impact will see you succeed in this role Putting critical plans and reports in place Planning is a big part of your mandate In this role you ll take charge of planning and managing technical services budgets and contracts Your expertise will be essential in planning and developing recommendations and effective inventory and planning management You ll be performing regular audits and provide support to external audits with a focus on technical services requirements risk management and energy management You ll strive to keep any down time to a minimum by setting up best practices that promote seamless service delivery to our client Your analytical skills will also come in handy as the role requires you to record and report data accurately Winning our clients trust As Senior Technical Services Manager you ll be working with our client and will build solid relationships through your proactivity and engagement You ll make sure that the client expectations are met each and every time being the go-to person for any technical services related queries Generate reports and conduct presentations during client reviews as per the service delivery requirements Sound like you To apply you ll need to be Experienced in Technical Services For this role you ll need a minimum of 12-15 years experience in engineering or technical services delivery in a facilities management environment This should include a minimum of 8 years experience in managing the team and contract of works Furthermore a robust knowledge of occupational safety requirements sustainability and improvement initiatives may help you land the job This role is to manage technical services operations and team members across Hyderabad sites A degree or a professional qualification in Engineering Technical Services is mandatory Certification in Sustainability such as LEED WELL etc is an added advantage Certification in Project Management such as PMP etc is an added advantage Experience in digital buildings including IOT based system knowledge is an added advantage Experience in managing minor projects will be an added advantage Well rounded skills As Senior Technical Services Manager you will undeniably have very robust technical skills for this role we re looking for the full package so you ll need to demonstrate your expertise in interacting with a wide range of stakeholders and team members Impeccable people skills will be a must have for this role as you ll enjoy working within a diverse and inclusive team You ll take the time to listen to people in order to apply your expertise and create maximum positive impact May need you to be available to support 24 7 during an emergency situation Good knowledge of budget related expertise is expected You will be interacting with multiple stakeholders Demonstrated experience with continuous improvement initiatives An eye for detail Do you have an eye for detail Attention to detail combined with high level analytical skills are vital for success in this role you ll analyse qualitative and quantitative information and translate this into strategic deliverables Excellent verbal and written communication skills as you will be interacting with regional level stakeholders Great organisational skills We operate in a fast paced high volume environment and are versatile in meeting client changing needs and requirements and you ll need to keep up to speed To do so you ll have great time management and organisational skills be good at meeting deadlines and be able to adapt to changing requirements Strong analytical and administration skills What we can do for you At JLL we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment We will empower your ambitions through our dedicated Total Rewards Program competitive pay and benefits package Apply today If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements below We re interested in getting to know you and what you bring to the table Personalized advantages that support personal well-being and growth JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health About JLL - We re JLL a leading professional services and investment management firm specializing in real estate We have operations in over 80 countries and a workforce of over 102 000 individuals around the world who help real estate owners occupiers and investors achieve their business ambitions As a global Fortune 500 company we also have an inherent responsibility to drive sustainability and corporate social responsibility That s why we re committed to our purpose to shape the future of real estate for a better world We re using the most advanced technology to create rewarding opportunities amazing spaces and sustainable real estate solutions for our clients our people and our communities Our core values of teamwork ethics and excellence are also fundamental to everything we do and we re honored to be recognized with awards for our success by organizations both globally and locally Creating a diverse and inclusive culture where we all feel welcomed valued and empowered to achieve our full potential is important to who we are today and where we re headed in the future And we know that unique backgrounds experiences and perspectives help us think bigger spark innovation and succeed together